Guest Services Representative

Our company is a reputable hospitality provider committed to delivering exceptional guest service and creating a welcoming environment for all visitors. Located at 7121 Preston Highway, Louisville, Kentucky 40219, we pride ourselves on a company culture where employees are passionate about their work and dedicated to maintaining high standards in guest interactions. We emphasize a customer-focused approach, teamwork, and professionalism to ensure every guest experience is both positive and memorable. As part of this hospitality group, our property benefits from a supportive environment where employee growth and training are prioritized to maintain top-tier service levels.

The role offered is for a Guest Services Representative, a vital front office position responsible for assisting guests efficiently, courteously, and professionally. This position involves managing all front office functions and acting as the General Manager's representative in their absence. The Guest Services Representative is the first point of contact for our guests, making it crucial to embody the brand’s values and deliver outstanding service. This role requires proficiency in reservation management, guest check-in and check-out processes, customer issue resolution, and front office operations. In addition to guest-facing duties, the role includes supervising front office staff as needed and ensuring compliance with safety and security standards on the property.

The Guest Services Representative will also handle administrative tasks such as managing cash deposits, reporting any guest or employee concerns, and providing guidance to staff to maintain smooth daily operations. The ability to multitask, prioritize responsibilities, communicate effectively, and stay calm under pressure is essential for success in this position. The role often requires working long hours, including standing for extended periods, and occasionally performing physical tasks that support the maintenance of a clean and attractive property.

This full-time opportunity offers the chance to be part of a dynamic hospitality team where employee contributions are valued, and there is a clear path for personal and professional development. Competitive benefits are provided, including comprehensive insurance options and financial retirement plans, which support employee well-being and work-life balance. Our onboarding process is designed to ensure easy integration with thorough training and continuous support from the management team.

In summary, the Guest Services Representative role is an excellent fit for individuals with a strong customer service mindset, excellent communication skills, and the ability to manage front office operations efficiently. Joining our team means working in an exciting environment that values passion, dedication, and teamwork, all aimed at providing exceptional guest experiences and operational excellence.