Guest Services Representative

Boulder, CO, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k

Paid Time Off

Weekly Payroll

Sundays Off

No late shifts

Job Description

InTown Suites is a reputable hospitality company with a strong commitment to providing quality lodging services to travelers and guests across multiple locations. Established as a leader in the extended stay market, InTown Suites prides itself on creating a welcoming and comfortable atmosphere where guests feel valued and cared for. The company focuses on delivering exceptional customer service by fostering a passionate and customer-centric team environment. Their properties, including the one located at 1914 Gunbarrel Rd., Chattanooga, Tennessee, are designed to meet the needs of both short-term and long-term stays. InTown Suites emphasizes professionalism, operational excellence, and a culture where employees truly believe in the mission of delivering outstanding guest experiences. The company is known for its supportive work culture, offering well-structured training programs and opportunities for growth within the hotel industry.

The role of the Guest Services Representative at InTown Suites is a crucial position that involves ensuring a smooth and efficient front office operation. This full-time role demands someone who is personable, attentive, and highly skilled in managing guest interactions. The Guest Services Representative will be responsible for a wide array of front office functions, including greeting guests, managing reservations, and handling guest inquiries with professionalism and courtesy. Furthermore, this position supports hotel management by covering for the General Manager in their absence, making important decisions related to operations and staff management.

This role suits a dedicated individual with strong communication skills and a proven ability to multitask in a fast-paced environment. The ideal candidate will be proficient in computer systems and possess a detailed knowledge of front office protocols and guest service standards. Physical requirements include the ability to stand for extended periods, navigate front office and hotel premises, and perform tasks that involve frequent use of hands and vision. The Guest Services Representative is not only a face of the hotel to guests but also a guardian of safety and operational standards. They must be prepared to respond to emergencies, maintain security compliance, and collaborate closely with other departments to uphold the property’s high standards.

InTown Suites offers a rewarding work atmosphere complete with comprehensive benefits such as health, dental, vision, life, and disability insurance for full-time employees, a 401k plan with company match, paid time off, and the advantage of having Sundays off and no late shifts. Weekly payroll ensures consistent financial stability. This is an excellent opportunity for those seeking to advance their career in the hospitality industry within a company that values passion, teamwork, and customer satisfaction. Join InTown Suites and become part of a company where your contributions help create memorable stays for guests while fostering your professional growth and success.

Job Requirements

High school diploma or equivalent
previous experience in hospitality or front office operations preferred
valid driver's license
current auto insurance
functioning automobile
proficiency in computer systems
excellent communication skills
ability to work flexible hours including weekends and holidays
physical ability to stand for extended periods and perform tasks requiring manual dexterity
strong problem-solving skills
ability to manage time effectively
willingness to cover shifts and responsibilities in General Manager's absence

Job Qualifications

Possess a valid driver's license, current auto insurance and a functioning automobile
ability to read, understand, interpret information found in reports and other internal hotel information
read, speak, write and understand the English language to interact with guests and staff, handle administrative duties
sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and balance a cash bank
general computer proficiency
possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques
possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
ability to compose and express thoughts concisely to ensure effective communication
ability and flexibility to work long hours on a regular basis and as business conditions demand
ability to manage multiple activities often in stressful situations with time constraints
ability to use time management skills to effectively get tasks accomplished
ability to make effective judgment on all facets of front office operations and staff, and solve guest and operational problems effectively

Job Duties

Ensure reservations are taken correctly and courteously
represent hotel in a professional and courteous manner
check guests in and out in a timely and efficient manner
be proficient in computer operating system
be available at all times to deal with guest issues in a professional manner
notify General Manager or equivalent immediately of any guest, employee, or cash concerns
provide guidance to property staff as needed
ensure compliance of safety and security standards
report to Regional Operations Manager in General Manager’s absence
responsible for bank deposits in General Manager’s absence
identify and follow up on life/safety issues and inspection issues
notify General Manager or equivalent immediately of any safety and/or security violations of policy
leave all desk and office areas in a clean and neat manner
take responsibility for ensuring that property is always clean and free of any trash and debris