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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Audi Northlake, located at 10831 Northlake Auto Plaza Blvd, Charlotte, North Carolina, is a premier automotive dealership dedicated to providing an exceptional customer experience through high-quality vehicles and outstanding service. As part of the esteemed Hendrick Automotive Group, Audi Northlake prides itself on upholding industry-leading standards and a strong commitment to customer satisfaction. The dealership offers a wide selection of premium Audi vehicles, encompassing the latest models and innovations to meet the diverse needs and preferences of its customers. Audi Northlake also maintains a professional and welcoming atmosphere, where customers are treated with respect, care, and attention throughout every phase... Show More
Job Requirements
- High school diploma
- up to 3 years of customer service experience desired
- previous customer service experience
- intermediate skills in Microsoft Office products
- ability to learn Dealership Management System and web based applications
- ability to understand and follow instructions
- ability to communicate effectively with customers and company personnel
- valid driver’s license
- regular and predictable attendance
- ability to work evening hours, weekends, and holidays
- ability to walk, stand, sit frequently
- ability to talk and hear regularly
- ability to maintain a clean and safe work environment
- compliance with company policies and safety regulations
Job Qualifications
- High school diploma
- up to 3 years of customer service experience desired
- excellent interpersonal skills
- strong communication skills
- organizational skills
- previous customer service experience
- intermediate skills in Microsoft Office products
- ability to learn Dealership Management System and web based applications utilized in operations
- ability to understand and follow instructions
- ability to communicate effectively with customers and company personnel
- valid driver’s license
Job Duties
- Performs opening and closing Guest Services procedures
- answers incoming phone calls in a courteous, prompt, and professional manner
- directs phone calls to the appropriate person
- takes accurate messages
- directs customers to the appropriate person or department
- manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- tracks and filters all incoming calls and takes messages
- communicates effectively with Guest Services Manager and Greeters
- reconciles/updates data entry with dealership software
- produces daily reports including Daily Update and Performance Metric reports
- walks around the showroom hourly to offer refreshments to guests
- provides a warm, positive and happy environment for guests, their children, and teammates
- helps maintain a clean and comfortable environment
- provides new hire Customer Management training when requested
- maintains CSI at or above company standards
- maintains an organized, clean and safe work area
- participates in required training
- records all hours worked accurately in company timekeeping system
- follows safeguards rules and regulations
- demonstrates the company’s core values
- complies with company policies and procedures
- observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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