Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Audi Northlake, located at 10831 Northlake Auto Plaza Blvd, Charlotte, North Carolina, is a premier automotive dealership dedicated to providing an exceptional customer experience through high-quality vehicles and outstanding service. As part of the esteemed Hendrick Automotive Group, Audi Northlake prides itself on upholding industry-leading standards and a strong commitment to customer satisfaction. The dealership offers a wide selection of premium Audi vehicles, encompassing the latest models and innovations to meet the diverse needs and preferences of its customers. Audi Northlake also maintains a professional and welcoming atmosphere, where customers are treated with respect, care, and attention throughout every phase of their visit, from initial inquiry to post-sale support.
The Guest Services position at Audi Northlake is vital in ensuring a positive and inviting environment for all guests. The role primarily involves administrative support within the sales department by accurately recording customer traffic and generating reports on critical sales process metrics. This position requires excellent interpersonal skills, organizational acumen, and the ability to interact professionally with both customers and staff. Although this job does not include supervisory responsibilities, it plays an essential role in facilitating smooth communication and operations within the dealership.
Key duties include managing reception functions such as answering and directing incoming phone calls courteously and efficiently, handling messages, and maintaining logs related to guest services, loaner agreements, dealer plates, and gas cards. The Guest Services representative is also responsible for walking the showroom regularly to offer refreshments and maintain a clean, safe, and comfortable environment. They actively contribute to maintaining high Customer Satisfaction Index (CSI) scores by fostering a friendly atmosphere and supporting team members.
In addition, this role involves using dealership management software to update records, produce daily performance and activity reports, and assist with new hire training when requested. The ideal candidate brings intermediate computer skills, particularly in Microsoft Office and dealership-specific applications, coupled with strong communication abilities and a commitment to the company’s core values such as servant leadership, teamwork, integrity, and a passion for winning. Attendance during evening hours, weekends, and holidays may be required, reflecting the dynamic nature of the dealership’s operating hours.
Audi Northlake encourages a culture of continuous improvement and accountability, expecting its Guest Services team member to uphold company policies and safety standards while contributing to a positive workplace environment. This opportunity offers a chance to join a reputable dealership at the forefront of automotive sales and customer service excellence in Charlotte, NC. Prospective applicants who desire to develop their careers in a supportive, team-oriented setting will find this position both rewarding and challenging.
The Guest Services position at Audi Northlake is vital in ensuring a positive and inviting environment for all guests. The role primarily involves administrative support within the sales department by accurately recording customer traffic and generating reports on critical sales process metrics. This position requires excellent interpersonal skills, organizational acumen, and the ability to interact professionally with both customers and staff. Although this job does not include supervisory responsibilities, it plays an essential role in facilitating smooth communication and operations within the dealership.
Key duties include managing reception functions such as answering and directing incoming phone calls courteously and efficiently, handling messages, and maintaining logs related to guest services, loaner agreements, dealer plates, and gas cards. The Guest Services representative is also responsible for walking the showroom regularly to offer refreshments and maintain a clean, safe, and comfortable environment. They actively contribute to maintaining high Customer Satisfaction Index (CSI) scores by fostering a friendly atmosphere and supporting team members.
In addition, this role involves using dealership management software to update records, produce daily performance and activity reports, and assist with new hire training when requested. The ideal candidate brings intermediate computer skills, particularly in Microsoft Office and dealership-specific applications, coupled with strong communication abilities and a commitment to the company’s core values such as servant leadership, teamwork, integrity, and a passion for winning. Attendance during evening hours, weekends, and holidays may be required, reflecting the dynamic nature of the dealership’s operating hours.
Audi Northlake encourages a culture of continuous improvement and accountability, expecting its Guest Services team member to uphold company policies and safety standards while contributing to a positive workplace environment. This opportunity offers a chance to join a reputable dealership at the forefront of automotive sales and customer service excellence in Charlotte, NC. Prospective applicants who desire to develop their careers in a supportive, team-oriented setting will find this position both rewarding and challenging.
Job Requirements
- High school diploma
- up to 3 years of customer service experience desired
- previous customer service experience
- intermediate skills in Microsoft Office products
- ability to learn Dealership Management System and web based applications
- ability to understand and follow instructions
- ability to communicate effectively with customers and company personnel
- valid driver’s license
- regular and predictable attendance
- ability to work evening hours, weekends, and holidays
- ability to walk, stand, sit frequently
- ability to talk and hear regularly
- ability to maintain a clean and safe work environment
- compliance with company policies and safety regulations
Job Qualifications
- High school diploma
- up to 3 years of customer service experience desired
- excellent interpersonal skills
- strong communication skills
- organizational skills
- previous customer service experience
- intermediate skills in Microsoft Office products
- ability to learn Dealership Management System and web based applications utilized in operations
- ability to understand and follow instructions
- ability to communicate effectively with customers and company personnel
- valid driver’s license
Job Duties
- Performs opening and closing Guest Services procedures
- answers incoming phone calls in a courteous, prompt, and professional manner
- directs phone calls to the appropriate person
- takes accurate messages
- directs customers to the appropriate person or department
- manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- tracks and filters all incoming calls and takes messages
- communicates effectively with Guest Services Manager and Greeters
- reconciles/updates data entry with dealership software
- produces daily reports including Daily Update and Performance Metric reports
- walks around the showroom hourly to offer refreshments to guests
- provides a warm, positive and happy environment for guests, their children, and teammates
- helps maintain a clean and comfortable environment
- provides new hire Customer Management training when requested
- maintains CSI at or above company standards
- maintains an organized, clean and safe work area
- participates in required training
- records all hours worked accurately in company timekeeping system
- follows safeguards rules and regulations
- demonstrates the company’s core values
- complies with company policies and procedures
- observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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