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Guest Services | Front Desk Manager - Hilton Hotels in EpicCentral
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Hilton Garden Inn and Homewood Suites by Hilton comprise a combined 276-room hotel property under the Hilton brand, known for delivering consistent hospitality excellence and comfort to travelers around the world. The hotels embody Hilton's dedication to top-tier guest service, modern amenities, and a welcoming atmosphere that caters to both business travelers and families. Located in lively communities, these properties serve as preferred choices for visitors seeking a reliable and elevated accommodation experience. Hilton Garden Inn is recognized for its thoughtfully designed rooms and accessible dining options, whereas Homewood Suites by Hilton offers extended-stay suites with residential comforts. This dynamic... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel front office or guest services management
- Weekend availability
- Ability to work flexible hours
- Strong organizational skills
- Proficient with hotel management software
- Commitment to providing exceptional guest service
Job Qualifications
- Previous Hilton experience preferred
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Knowledge of front desk operations including financial controls
- Ability to manage and train staff effectively
- Familiarity with revenue management concepts
- Understanding of local health and safety codes
Job Duties
- Maintains guest service as the driving philosophy of the hotel
- Personally demonstrates a commitment to guest services in responding promptly to guest needs
- Is committed to making every guest satisfied
- Ensures all hotel staff including new hires know all components of guest services and are trained to meet standards
- Develops added value customer service programs
- Acts as manager on duty for hotel and manages front desk operations
- Ensures front desk staff is trained in all front desk operations including check-in/check-out procedures and computer systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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