Guest Services - NC State University

BEST Crowd Management is a premier provider of crowd management and event security services, dedicated to ensuring the safety and smooth operation of events across the Raleigh, NC area. Part of GardaWorld, a global leader in security solutions, BEST Crowd Management prides itself on delivering professional, reliable, and efficient security services tailored to the unique needs of each event and client. With a strong commitment to safety, customer service, and excellence, BEST Crowd Management has established a reputation for managing various types of events including sports, concerts, festivals, and university gatherings with the utmost diligence and care.

The role of Guest Services at NC State University with BEST Crowd Management is an exciting opportunity for individuals passionate about safety, security, and customer service. This part-time position, offering a competitive pay rate of $17 per hour, is ideal for those who enjoy engaging with the public, maintaining secure environments, and playing an active role in event success. As a Guest Services team member, you will be the frontline ambassador for BEST Crowd Management, ensuring that attendees, staff, and property remain protected throughout the event.

In this role, you will maintain a visible, professional presence that aligns with the standards of both the client and BEST Crowd Management. Patrolling assigned areas to deter any unauthorized or unsafe activities plays a critical part in your duties. You will monitor access points with keen attention, conduct thorough bag checks and screenings, and stay alert to any suspicious behaviors or situations. Your ability to respond promptly to emergencies—whether medical, security breaches, or disturbances—ensures a safe and well-managed event atmosphere. Collaboration is key, as you will work closely with event staff, law enforcement, and emergency services to coordinate comprehensive security efforts and resolve issues quickly.

Customer service is an essential aspect of this position. Providing assistance, answering questions, and offering directions enhances the overall experience for attendees. Detailed documentation and incident reporting are necessary to maintain transparency and inform leadership of any relevant security-related occurrences. Upholding company policies and guidelines consistently contributes to the professional excellence expected at every event.

BEST Crowd Management values team players who exhibit strong observational skills, effective communication, and flexibility to work varying schedules including evenings, weekends, and holidays. Candidates who hold or are willing to obtain required security licenses are encouraged to apply. Background checks and drug screenings ensure a trustworthy security team dedicated to upholding safety and professionalism at all times. This position also opens doors for career growth and advancement, supported by ongoing training and development programs. Join BEST Crowd Management and contribute to a secure, enjoyable environment where your skills and dedication make a real impact at NC State University and beyond.