Guest Services Manager Varied Shifts

Sparks, NV, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee recognition programs

Training and development opportunities

safe work environment

Job Description

The Nugget Casino Resort is a premier hotel and casino resort located in Nevada, renowned for its vibrant entertainment options, exceptional guest services, and commitment to providing a memorable experience to all visitors. As a longstanding establishment in the hospitality industry, the Nugget Casino Resort prides itself on maintaining the highest standards across all departments, fostering an environment where guests feel welcomed and valued from the moment they arrive. This resort caters to a diverse clientele, including tourists, business travelers, and event attendees, offering a variety of amenities such as gaming, dining, and event spaces. With a focus on excellence,... Show More

Job Requirements

Minimum 21 years of age
High school diploma or equivalent required
Bachelor’s degree in hospitality, management, or related field preferred
Minimum 3 years of experience managing employees in a hotel/casino environment
Effective communication skills in English, both verbal and written
Alcohol Awareness Certification within the first 30 days of employment
Valid Nevada driver’s license with a clean 3-year DMV record
Ability to walk, stand, or sit for extended periods
Ability to lift and move products up to 80 lbs
Ability to perform fine finger manipulation
Capability to work in environments with smoke, varying temperature, lighting, and noise levels
Willingness to work both indoors and outdoors during special events

Job Qualifications

High school diploma or equivalent
Bachelor’s degree in hospitality, management, or related field preferred
Minimum 3 years of experience in the direction and management of employees in a similar hotel/casino environment
Effective verbal and written communication skills in English
Alcohol Awareness Certification within the first 30 days required
Valid Nevada driver’s license and clean 3-year DMV record required

Job Duties

Work closely with the VP of Hotel Operations to implement strategic initiatives as guided by the high standards of the Nugget Casino Resort
Lead the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules, and regulations for all valet and bell teams
Responsible for employee engagement and guest experience for the valet parking and bell desk teams, utilizing tools provided and through coaching, training, rewards, and development
Ensure vehicles in valet are safe, secure, and parked or retrieved in a timely manner
Using the Nuggets scheduling program, ensure staff scheduling is adequate based on business needs
Ensure Bell / Valet staff is performing their duties according to Nugget policies and procedures
Perform duties of subordinates during peak periods or as appropriate
Prepare and present employee observations, annual appraisals, and counseling notices in a timely manner
Document and maintain all necessary records, reports, log entries, incident reports and or security reports
Recommend and implement ways to better the operations of the Bell / Valet department
Plan and coordinate the Bell / Valet operation based on business needs, arrivals, departures, functions, conventions, and events
Proactively attend to guests, handle guest complaints and concerns in a professional courteous manner
Work closely with Security and Risk Management regarding accidents, lost or stolen property and or compromised guest service
Establish and maintain effective channels of communication with all levels of the Nugget team and guests
Using the Nugget’s system of recognition, recognize team members who are going "above and beyond" as appropriate
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
Regular predictable attendance is required
Other duties and responsibilities as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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