Guest Services Manager - Valet Services

Crescent Hotels & Resorts is a well-established hospitality company recognized for its commitment to delivering exceptional guest experiences across its portfolio of hotels. As a brand that values its associates as the heart of the organization, Crescent Hotels & Resorts prides itself on fostering a supportive and inclusive work environment. The company emphasizes the importance of personal authenticity at work, encouraging team members to bring their true selves and take pride in their careers. Crescent Hotels & Resorts supports its employees with comprehensive health and wellness programs, continuous learning and development opportunities, and attractive travel discounts that cater to an adventurous spirit, creating an engaging workplace where employees feel valued and motivated.

The Guest Services Manager role at Crescent Hotels & Resorts is a vital leadership position designed for experienced hospitality professionals passionate about creating outstanding guest arrival and departure experiences. This role is responsible for overseeing all valet, door, and bell service operations, ensuring seamless service delivery that reflects the high standards of the brand. The Guest Services Manager leads the Guest Services team, including recruiting, training, coaching, and developing team members to ensure consistent excellence in guest interactions. Managing scheduling and labor efficiently is also a key responsibility, ensuring operations across all shifts run smoothly while maintaining compliance with safety, service, and company standards.

In this position, the Guest Services Manager plays a critical role in enhancing guest satisfaction by supervising operational flow, vehicle management, and the overall arrival and departure process. The manager acts as a problem solver, handling guest concerns with professionalism and timely responses. Additionally, the role involves coordinating with hotel and restaurant leadership teams to align guest services operations with broader organizational goals.

This full-time role offers a competitive salary starting at $75,000 annually, along with an exceptional benefits package available to eligible associates and their families. Benefits include a 401K matching program, flexible scheduling, and travel discounts across Crescent-managed properties in North America and Marriott brand hotels worldwide, promoting work-life balance and rewarding employees' commitment. Crescent Hotels & Resorts emphasizes diversity, equity, and inclusion in its workforce, fostering a culture where all associates feel respected and valued for their unique backgrounds and perspectives.

Joining Crescent Hotels & Resorts as a Guest Services Manager means becoming part of a dedicated team that not only aims for operational excellence but also invests in the growth and well-being of its people. The company values professionalism, teamwork, and a positive attitude, all essential qualities in delivering memorable guest experiences. Crescent Hotels & Resorts is an equal opportunity employer committed to compliance with federal employment laws and promoting a diverse and inclusive workplace where employees can thrive and shine bright in their hospitality careers.