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Renaissance Honolulu Hotel & Spa logo

Guest Services Manager - Valet Services

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $75,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
401K Matching
flexible scheduling
Travel Discounts
Paid Time Off
Professional Development
Employee wellness programs

Job Description

Crescent Hotels & Resorts is a well-established hospitality company recognized for its commitment to delivering exceptional guest experiences across its portfolio of hotels. As a brand that values its associates as the heart of the organization, Crescent Hotels & Resorts prides itself on fostering a supportive and inclusive work environment. The company emphasizes the importance of personal authenticity at work, encouraging team members to bring their true selves and take pride in their careers. Crescent Hotels & Resorts supports its employees with comprehensive health and wellness programs, continuous learning and development opportunities, and attractive travel discounts that cater to an... Show More

Job Requirements

  • Minimum 3-5 years of experience in hospitality, guest services, valet operations, or hotel operations
  • Excellent guest service and communication skills
  • Ability to work indoors and outdoors in varying weather conditions
  • Valid driver’s license with clean driving record preferred
  • Ability to stand, walk, lift luggage up to 50lbs, and remain active for extended periods
  • Flexible schedule including weekends, holidays, and overnight shifts as needed
  • Professional appearance and positive attitude
  • Ability to work effectively in a fast-paced team environment

Job Qualifications

  • Minimum 3-5 years of experience in hospitality, guest services, valet operations, or hotel operations
  • Excellent guest service and communication skills
  • Ability to work indoors and outdoors in varying weather conditions
  • Valid driver’s license with clean driving record preferred
  • Ability to stand, walk, lift luggage up to 50lbs, and remain active for extended periods
  • Flexible schedule including weekends, holidays, and overnight shifts as needed
  • Professional appearance and positive attitude
  • Ability to work effectively in a fast-paced team environment

Job Duties

  • Supervise all guest services operations including valet, bell, and door attendant services
  • Recruit, train, coach, and develop guest services team members
  • Ensure consistent delivery of high-level hospitality and guest satisfaction
  • Manage staffing schedules and labor coverage for all shifts
  • Monitor operational flow, guest arrivals/departures, and vehicle management
  • Resolve guest concerns professionally and promptly
  • Ensure compliance with safety, service, and company standards
  • Oversee tip pool administration and operational reporting
  • Coordinate with hotel and restaurant leadership to support overall guest experience

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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