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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $26.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible schedule
Professional development opportunities
Job Description
Ronald McDonald House Southwest Ohio is a compassionate nonprofit organization dedicated to supporting families with seriously ill children by providing them with a comfortable and safe home-away-from-home during their treatment. The organization fosters a culture grounded in gratitude, collaboration, compassion, and fun, creating an environment where families, volunteers, and staff come together to support one another during challenging times. The Dayton House, one of the key facilities, serves as a welcoming refuge, offering families a supportive community on which they can rely. The House operates 24 hours a day, seven days a week, providing around-the-clock guest services and lodging accommodations... Show More
Job Requirements
- High school diploma or equivalent
- At least two years’ related experience in guest services, hospitality, healthcare, or a family-centered nonprofit environment
- Exceptional interpersonal communication skills
- Ability to work independently and make sound decisions
- Understanding of confidentiality practices
- Strong computer skills
Job Qualifications
- High school diploma or equivalent
- At least two years’ related experience in guest services, hospitality, healthcare, or a family-centered nonprofit environment
- Exceptional interpersonal communication skills with the ability to interact compassionately with families during stressful situations
- Comfortable working independently and making sound decisions during assigned shifts
- Understand and practice confidentiality
- Strong computer skills
Job Duties
- Manage guest check-ins, registrations, and application processing in accordance with RMHC policies
- Welcome families, provide tours, explain amenities, and answer questions to ensure guests feel comfortable and supported
- Assist with transportation coordination and respond to guest inquiries in a timely and compassionate manner
- Address guest concerns professionally, resolving issues when possible and escalating as appropriate
- Support volunteers during shifts, ensuring they have the information and resources needed to assist families effectively
- Track room occupancy, manage reservations, and maintain accurate waitlists
- Coordinate special requests, including extended stays and accommodation needs
- Communicate essential shift updates to ensure continuity of guest services
- Monitor and restock guest amenities, hospitality supplies, and front desk materials
- Maintain accurate documentation, including shift notes and incident reports
- Support a clean, welcoming, and organized environment in all guest-facing areas
- Coordinate and support volunteer activities during assigned shifts
- Promote a positive, respectful, and safe experience for guests, volunteers, and staff
- Monitor security systems and access controls in accordance with established procedures
- Support compliance with safety policies and community standards
- Work independently during assigned shifts while maintaining situational awareness
- Respond calmly and appropriately during emergencies, following established protocols and evacuation procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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