Guest Services Manager (Third Shift)

Ronald McDonald House Southwest Ohio is a compassionate nonprofit organization dedicated to supporting families with seriously ill children by providing them with a comfortable and safe home-away-from-home during their treatment. The organization fosters a culture grounded in gratitude, collaboration, compassion, and fun, creating an environment where families, volunteers, and staff come together to support one another during challenging times. The Dayton House, one of the key facilities, serves as a welcoming refuge, offering families a supportive community on which they can rely. The House operates 24 hours a day, seven days a week, providing around-the-clock guest services and lodging accommodations to ensure that families feel cared for and supported throughout their journey.

The Guest Services Manager (GSM) role is a vital and front-line position responsible for ensuring that families staying at or visiting the Dayton Ronald McDonald House have a positive and compassionate experience. This full-time, hourly position works the third shift and is compensated at a rate of $26.00 per hour. Reporting to the Associate Director, the GSM plays a critical role in orchestrating daily guest services operations, coordinating volunteer activities, addressing guest needs, and maintaining a secure, welcoming environment. The ideal candidate is exceptionally talented in managing interpersonal interactions and operations, driven, highly organized, and above all, passionate about helping others. The Guest Services Manager welcomes families, assists with registration and check-in, manages reservations, coordinates transportation and special requests, and supports volunteers during shifts. This role requires a high level of empathy, professionalism, and the ability to maintain confidentiality, especially when interacting with families undergoing stressful healthcare situations.

The GSM is expected to uphold and lead with Ronald McDonald House’s core values, including Collaboration, Gratitude, Integrity, Inclusion, and Joy. The position demands multitasking skills, flexibility, attention to detail, excellent communication, and the ability to work independently. Beyond guest relations, the role also encompasses operational responsibilities such as tracking room occupancy, maintaining accurate records, ensuring supplies are well stocked, and monitoring security systems. The manager supports a clean and organized guest environment and responds appropriately to emergencies by following established safety protocols. This position offers an opportunity to make a meaningful impact by providing compassionate support to families when they need it most. It is an ideal career for individuals seeking to engage in meaningful work that combines hospitality, volunteer coordination, and community service in a dynamic and caring setting.