Guest Services Manager of Events - LSU

BEST Crowd Management is a leading company specializing in comprehensive crowd management and event staffing solutions. Based in Baton Rouge, Louisiana, BEST Crowd Management has established itself as a dynamic and innovative player in the event management industry, known for delivering exceptional experiences across a wide range of events, including concerts, sports games, corporate gatherings, and more. The company prides itself on its commitment to safety, customer service excellence, and operational efficiency, ensuring that every event they support runs smoothly and successfully. BEST Crowd Management fosters a supportive and collaborative workplace culture where team spirit and career growth are prioritized, making it an attractive employer for individuals passionate about event operations and customer engagement. The employment type for the role of Guest Services Manager - Events is full-time, offering a competitive salary range of $75,000 to $80,000 per year. Employees also benefit from a comprehensive package including health, dental, and vision insurance, a 401(k) plan with company match, and paid time off. Working at BEST Crowd Management provides a unique blend of fast-paced challenges and rewarding experiences to individuals who thrive in flexible work schedules that may include weekends, nights, and holidays.

The role of Guest Services Manager - Events at BEST Crowd Management centers on the end-to-end management of event operations to guarantee superior customer satisfaction and seamless event execution. This position requires a dynamic leader who can recruit, hire, train, and schedule event staff while holding security licenses and maintaining compliance with all regulatory requirements. The manager is responsible for supervising Event Supervisors, motivating them to achieve top performance, and providing continuous coaching and development opportunities. Strong client relationship management is a key component of the role, involving regular communication and attentive support to foster positive and lasting partnerships.

Problem-solving skills are essential, as the manager must swiftly identify and address issues that arise during events, including assisting with incident investigations. In addition, the Guest Services Manager must be adept at emergency response, capable of handling emergencies with clear communication and decisive actions to safeguard everyone involved. The role also demands hands-on oversight of all technical and managerial aspects of event operations, ensuring that client requests are promptly and effectively addressed.

Training and development responsibilities include enhancing standard operating procedures, conducting on-the-job training, and ensuring all training materials are current and relevant. The manager continuously works to maintain organized and well-maintained work positions, creating an environment where safety and efficiency are paramount. Additional duties may be assigned as necessary, requiring flexibility and adaptability to meet the evolving needs of the business and event conditions.

Overall, the position offers a challenging yet rewarding career opportunity for individuals with professional experience in security, event staffing, law enforcement, or military backgrounds, combined with excellent communication, judgment, and adaptability skills. The working environment can be physically demanding, involving periods of extended standing or walking, exposure to varied weather conditions, and occasional physical exertion such as lifting up to 45 pounds. BEST Crowd Management is committed to equal employment opportunity and ensures a nondiscriminatory workplace.