Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Benefits
Employee Discounts
Paid Time Off
Training and development opportunities
401k
medical benefits
24/7 Online Care
Pet insurance
Job Description
Geronimo Hospitality Group is not your typical workplace. Known for its collection of award-winning boutique hotels, restaurants, and clubs, this company prides itself on defying the status quo. With a team of passionate and innovative individuals, Geronimo Hospitality Group is committed to creating destinations rather than mere pit stops, always pushing boundaries and fostering an environment where hard work and dedication are rewarded. This group is highly regarded in the hospitality industry for setting the standard and truly being the bar in service excellence and guest experience. Joining this dynamic team offers the opportunity to be part of a forward-thinking organization that values creativity, excellence, and continuous improvement.
One of the jewels in the Geronimo Hospitality Group portfolio is Hotel Santa Barbara, a charming historic boutique hotel ideally situated in downtown Santa Barbara. This location is just half a mile from the beautiful beach and Stearns Wharf and a block away from the prominent Paseo Nuevo outdoor shopping center. The hotel’s prime location, combined with its rich history and attractive ambiance, makes it a notable destination for travelers seeking an unforgettable stay.
The role of Guest Services Manager at Hotel Santa Barbara is a full-time position offering an annual salary ranging between $75,000 and $80,000. This pivotal role is designed for individuals who thrive on creating lasting impressions and delivering outstanding guest experiences. As a Guest Services Manager, you will be entrusted with the operational management of the Front Desk and associated services such as Bell and Valet. Your responsibilities will include staffing, scheduling, managing office technology and systems, and overseeing financial transactions including cash, checks, and credit card handling.
In this position, you will conduct regular inspections of the property to ensure that both cleanliness and maintenance standards are exemplary. You'll balance operating expenses with guest satisfaction to ensure efficient resource usage without compromising service quality. Ordering and maintaining necessary supplies, upholding a professional appearance at all times, and fostering guest service enrichment and recovery will be key elements of your daily tasks.
Guest relationship management is vital; maintaining positive connections with repeat guests and corporate accounts will be instrumental in the role. You’ll ensure compliance with customer satisfaction standards, incorporate training programs for staff development, and manage disciplinary procedures in partnership with Human Resources. Maximizing bookings and revenue through careful reservation management and fostering communication between departments to elevate guest satisfaction will also be your focus.
Leadership responsibilities include managing performance appraisals, making hiring and termination recommendations, providing orientation and training for new employees, and scheduling labor in alignment with business needs while meeting labor cost objectives. Ensuring fair and consistent management of employee policies is a must to maintain the harmonious and productive environment that Geronimo Hospitality Group is known for.
If you are ambitious, competitive, and driven to build your own future while contributing to a team that sets industry standards, this opportunity offers a platform to grow and make a significant impact in a storied hospitality setting. Joining Geronimo Hospitality Group means becoming part of a culture where innovation, passion, and guest-centered excellence define every day of work.
One of the jewels in the Geronimo Hospitality Group portfolio is Hotel Santa Barbara, a charming historic boutique hotel ideally situated in downtown Santa Barbara. This location is just half a mile from the beautiful beach and Stearns Wharf and a block away from the prominent Paseo Nuevo outdoor shopping center. The hotel’s prime location, combined with its rich history and attractive ambiance, makes it a notable destination for travelers seeking an unforgettable stay.
The role of Guest Services Manager at Hotel Santa Barbara is a full-time position offering an annual salary ranging between $75,000 and $80,000. This pivotal role is designed for individuals who thrive on creating lasting impressions and delivering outstanding guest experiences. As a Guest Services Manager, you will be entrusted with the operational management of the Front Desk and associated services such as Bell and Valet. Your responsibilities will include staffing, scheduling, managing office technology and systems, and overseeing financial transactions including cash, checks, and credit card handling.
In this position, you will conduct regular inspections of the property to ensure that both cleanliness and maintenance standards are exemplary. You'll balance operating expenses with guest satisfaction to ensure efficient resource usage without compromising service quality. Ordering and maintaining necessary supplies, upholding a professional appearance at all times, and fostering guest service enrichment and recovery will be key elements of your daily tasks.
Guest relationship management is vital; maintaining positive connections with repeat guests and corporate accounts will be instrumental in the role. You’ll ensure compliance with customer satisfaction standards, incorporate training programs for staff development, and manage disciplinary procedures in partnership with Human Resources. Maximizing bookings and revenue through careful reservation management and fostering communication between departments to elevate guest satisfaction will also be your focus.
Leadership responsibilities include managing performance appraisals, making hiring and termination recommendations, providing orientation and training for new employees, and scheduling labor in alignment with business needs while meeting labor cost objectives. Ensuring fair and consistent management of employee policies is a must to maintain the harmonious and productive environment that Geronimo Hospitality Group is known for.
If you are ambitious, competitive, and driven to build your own future while contributing to a team that sets industry standards, this opportunity offers a platform to grow and make a significant impact in a storied hospitality setting. Joining Geronimo Hospitality Group means becoming part of a culture where innovation, passion, and guest-centered excellence define every day of work.
Job Requirements
- High school or equivalent education required
- ability to handle cash and confidential information
- minimum of one year hospitality experience and/or supervisory experience
- must be able to speak, read, write and understand the primary language(s) used in the workplace
- ability to read/write reports and business correspondence
- ability to effectively communicate to managers and other employees
- basic computational ability
- ability to operate office equipment including computer, calculator, copier, scanner, and fax
- working knowledge of Microsoft Office
- attention to detail
- knowledge of company products
- U.S. work authorization required
Job Qualifications
- High school or equivalent education required
- the ability to handle cash as well as confidential information
- minimum of one year hospitality experience and/or supervisory experience
- must be able to speak, read, write and understand the primary language(s) used in the workplace
- ability to read/write reports and business correspondence
- ability to effectively communicate to managers and other employees of the organization
- must possess basic computational ability
- requires the ability to operate various office equipment including computer, calculator, copier, scanner, and fax
- requires a working knowledge and proficiency in Microsoft Office including Word, Excel, and Outlook
- requires an attention to detail
- requires knowledge of company products
- associate's degree in hospitality or related field preferred
- two to four years of experience in Front Desk, Guest Services and/or Housekeeping including at least two years management experience preferred
- knowledge of Opera PMS and Travelclick/iHotelier preferred
Job Duties
- Conduct regular inspections of the hotel property to ensure cleanliness and maintenance standards are met
- manage operating expenses to maximize costs without sacrificing guest services
- responsible for ordering and maintaining guest and cleaning supplies, uniform inventory
- maintain at all times a neat and clean professional appearance
- responsible for guest service enrichment and recovery
- responsible for maintaining positive relationships with repeat guests and all corporate accounts
- ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied
- creation of training programs
- maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources
- maintaining all reservations to maximize bookings and revenue in accordance with hotel standards
- coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- managerial oversight of the following departments: Front Desk, Bell / Valet
- oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
- make employment and termination recommendations including interviewing, hiring, evaluating and disciplining personnel as appropriate
- provide orientation of company and department rules, policies and procedures and oversee training of new employees
- schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
- be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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