Guest Services Manager Hilton Garden Inn Perrysburg

Schulte Hospitality Group (SHG) is a renowned hospitality management company known for its commitment to exceptional service and a passion for excellence. SHG operates as a division of Schulte Companies, a leader in third-party management within the hospitality industry with decades of multi-generational experience. The company manages more than 200 locations spread across 38 states and 3 countries, showcasing a diverse portfolio that includes prestigious hotel brands such as Marriott, Hilton, IHG, and Hyatt. Alongside these well-known names, the company also manages a variety of unique, independent, boutique, and lifestyle properties and restaurants, making it a diverse and dynamic place to work. SHG prides itself on a service culture grounded in hospitality, respect, authenticity, and a strong focus on meeting the needs of both internal and external stakeholders. The company is passionate about creating positive experiences and making meaningful impacts in every area of operation. SHG promotes an inclusive and employee-focused work environment, ensuring team members feel valued, engaged, and empowered to grow professionally. The organization encourages career development and provides a robust benefits package designed to support associates in both their personal and professional lives, including daily pay options, health and life insurance, 401k with company match, and paid time off among others.

The role of Guest Services Manager at Schulte Hospitality Group is crafted for dynamic, service-oriented professionals who are eager to contribute to SHG’s ongoing reputation for hospitality and excellence. This position is a leadership role within the company’s front office operations, acting as the pivotal point for guest relations and service champion for the front desk team. The Guest Services Manager oversees the daily operations and ensures all aspects of guest service run smoothly and efficiently. Responsibilities include monitoring room availability, rates, coordinating room blocking and pre-registration of guests, reviewing staffing levels, and maintaining open communication with other departments like housekeeping and valet. The manager is directly involved with employee recognition and satisfaction, guest satisfaction analysis, and budget review to align operational costs with financial objectives. This position demands excellent leadership skills, an ability to maintain a positive and professional atmosphere, and a commitment to exceeding both guest and team member expectations. The role often includes acting as Manager on Duty, requiring flexibility to work nights, weekends, and holidays. This is a fantastic opportunity to join a fast-growing hospitality company offering a fun, rewarding, and flexible work culture with substantial perks and benefits tailored to support and encourage long-term career growth within the industry.