Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
flexible schedule
Job Description
BEST Crowd Management is a premier event security and crowd management company headquartered in Baton Rouge, Louisiana. Known for its dedication to safety, professionalism, and excellence, BEST Crowd Management specializes in delivering exceptional crowd control solutions and event security services for a wide range of high-profile events. The company prides itself on its dynamic team environment, commitment to customer satisfaction, and innovative approaches that keep events secure while ensuring a positive experience for all attendees. With a strong reputation in the industry, BEST Crowd Management supports events ranging from concerts and sports games to corporate gatherings and community functions, making it a key player in the event management sector.
The role of Guest Services Manager - Events at BEST Crowd Management is a pivotal position that demands both leadership and operational expertise. This position is designed for a motivated and experienced individual ready to oversee and coordinate all aspects of event operations, guiding teams to deliver seamless event experiences. As an Event Manager, you will be responsible for recruiting, hiring, training, licensing, and scheduling security personnel while also managing event day operations with precision and care. Your leadership will inspire and motivate Event Supervisors and front-line staff, ensuring that they perform at the highest level and continuously develop professionally.
This role offers a competitive salary ranging from $75,000 to $80,000 annually and includes a comprehensive benefits package. Benefits include health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and flexible scheduling that accommodates weekend, night, and holiday shifts. This flexibility is ideal for individuals who thrive in dynamic and non-traditional work hours. Additionally, working in Baton Rouge provides a central location within a vibrant city full of cultural and recreational opportunities.
The Guest Services Manager will serve as the bridge between clients and operational teams, maintaining positive client relationships through regular communication and responsive service. You will take charge of emergency responses, problem-solving on the spot, and ensuring that all event protocols and procedures are up to date. Developing and improving standard operating procedures and conducting thorough training sessions to maintain the highest standards of service and security is another key aspect of the role. Attention to detail and organizational skills are critical as you oversee the maintenance and readiness of all event positions and materials.
If you excel in fast-paced environments, enjoy leading teams, and are passionate about creating memorable event experiences, this role offers both professional growth and meaningful impact. BEST Crowd Management fosters a supportive and collaborative culture where every team member's contribution is valued and recognized. Joining this company means becoming part of a growing organization that prioritizes safety, excellence, and client satisfaction in every event it supports. With a focus on career development, you will have opportunities to expand your skills and advance within the company, making this an excellent next step for your event management career.
The role of Guest Services Manager - Events at BEST Crowd Management is a pivotal position that demands both leadership and operational expertise. This position is designed for a motivated and experienced individual ready to oversee and coordinate all aspects of event operations, guiding teams to deliver seamless event experiences. As an Event Manager, you will be responsible for recruiting, hiring, training, licensing, and scheduling security personnel while also managing event day operations with precision and care. Your leadership will inspire and motivate Event Supervisors and front-line staff, ensuring that they perform at the highest level and continuously develop professionally.
This role offers a competitive salary ranging from $75,000 to $80,000 annually and includes a comprehensive benefits package. Benefits include health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and flexible scheduling that accommodates weekend, night, and holiday shifts. This flexibility is ideal for individuals who thrive in dynamic and non-traditional work hours. Additionally, working in Baton Rouge provides a central location within a vibrant city full of cultural and recreational opportunities.
The Guest Services Manager will serve as the bridge between clients and operational teams, maintaining positive client relationships through regular communication and responsive service. You will take charge of emergency responses, problem-solving on the spot, and ensuring that all event protocols and procedures are up to date. Developing and improving standard operating procedures and conducting thorough training sessions to maintain the highest standards of service and security is another key aspect of the role. Attention to detail and organizational skills are critical as you oversee the maintenance and readiness of all event positions and materials.
If you excel in fast-paced environments, enjoy leading teams, and are passionate about creating memorable event experiences, this role offers both professional growth and meaningful impact. BEST Crowd Management fosters a supportive and collaborative culture where every team member's contribution is valued and recognized. Joining this company means becoming part of a growing organization that prioritizes safety, excellence, and client satisfaction in every event it supports. With a focus on career development, you will have opportunities to expand your skills and advance within the company, making this an excellent next step for your event management career.
Job Requirements
- Ability to work a flexible schedule, including weekends, nights, and holidays
- ability to pass a background check
- frequent sitting, standing, walking, talking, or hearing
- extended periods of standing or walking up to 10 hours
- occasional climbing, stooping, bending, or reaching above shoulders
- work in confined spaces and various outdoor weather conditions
- occasionally lift, push, or pull up to 45 pounds
- specific vision abilities required including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment
Job Qualifications
- 1-3 years of professional-level experience, preferably in security, event staffing, law enforcement, or military
- at least one year of experience in customer service, security, or a related field
- excellent oral and written communication skills in English
- good independent judgment and discretion
- ability to respond effectively to changes in situations or information
Job Duties
- Take charge of recruiting, hiring, security licensing, training, scheduling, and event day operations
- supervise, motivate, coach, and train Event Supervisors
- maintain positive relationships with clients through regular contact and support
- identify and address issues at events and assist with investigations as needed
- handle client or site emergencies with effective communication and swift action
- manage all technical and managerial aspects of event operations, responding to client requests
- develop and improve standard operating procedures and conduct on-the-job training
- ensure all procedures and training materials are up-to-date and all positions are well-maintained and organized
- perform other responsibilities as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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