Guest Services Manager-Circus Circus

Reno, NV, USA|Onsite

Job Overview

Compensation

Salary

Range $45,000.00 - $55,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Caesars Entertainment is a globally renowned hospitality and entertainment company, widely recognized for its iconic resorts, casinos, and entertainment venues primarily located in some of the world’s most popular leisure destinations. At the core of Caesars Entertainment’s mission is the dedication to creating extraordinary experiences for guests by providing outstanding service and immersive environments. The company prides itself on its employee culture rooted in core values such as blazing new trails, winning together, and being all-in on service. This foundation cultivates a collaborative and welcoming atmosphere that enriches both guest experiences and team member satisfaction. Caesars Entertainment also emphasizes corporate social responsibility through its People Planet Play initiative, which supports economic development, enhances the well-being of employees and their families, and contributes positively to the communities where it operates.

Located in Reno, Nevada, Circus Circus is one of Caesars Entertainment’s premier casinos and resorts. Known for its vibrant atmosphere and family-friendly entertainment options alongside its gaming and hospitality services, Circus Circus offers a dynamic environment that attracts a diverse range of guests from families to gaming enthusiasts. Within this lively setting, the role of Guest Services Manager is a vital leadership position responsible for managing the operations of valet, transportation, bell desk, and concierge services. This position is on-site and offers a competitive salary range of $45,000 to $55,000 annually, reflecting the specialized managerial and operational responsibilities involved.

The Guest Services Manager ensures seamless guest experiences by overseeing and coordinating multiple guest service departments. The role involves direct interaction with guests, leading and training staff, and managing logistical tasks such as staff scheduling and discipline. Responsibilities also include handling guest complaints professionally, maintaining positive guest relations, and ensuring the safety and compliance of all transportation and vehicle operations. A crucial aspect of the position is to foster a warm, hospitable environment for both guests and employees, underpinning Caesars Entertainment’s commitment to exceptional service.

Additionally, this leadership role requires strong decision-making skills, including handling grievances, developing policies and procedures, and adapting shuttle and transportation schedules to meet operational needs. The Guest Services Manager must oversee vehicle maintenance, comply with Department of Transportation regulations, and coordinate repairs to ensure the highest standards of safety and efficiency. This role demands excellent communication skills, the ability to perform essential mathematical calculations relevant to budget management, and a solid understanding of hotel operations.

By joining Caesars Entertainment as a Guest Services Manager at Circus Circus, candidates become part of a forward-thinking and inclusive organization that values diversity and equal opportunity. The company commits to reasonable accommodations for individuals with disabilities and respects cultural and religious diversity. As a team member, the successful candidate will contribute to creating extraordinary, memorable experiences while being supported by a company that prioritizes personal and professional growth, community involvement, and sustainable business practices. This position is ideal for a seasoned hospitality professional passionate about guest satisfaction, team leadership, and operational excellence in a fast-paced, dynamic resort environment.

Job Requirements

Minimum high school diploma or equivalent preferred
college degree in hotel administration or business equivalent preferred
5 years experience in guest services required
5 years of safe driving experience in vehicle
valid Nevada Driver's License, Class C CDL endorsement required with passenger Air brake endorsement optional
ability to perform basic math
excellent communication skills with the ability to read, write, and communicate verbally in English
knowledge of hotel operations including fiscal budgeting
understand and comply with company and departmental policies and procedures
ability to establish and maintain effective working relationships with guests and staff
requires crouching, kneeling, crawling, lifting/carrying of 51-100 lbs, bending and reaching from floor to 6 ft, frequent carrying/lifting up to 25 lbs, handling, grasping, manipulating luggage and packages
constant standing, walking, running, repetitive use of both hands with light/firm grasping and finger dexterity
near/far vision acuity, depth perception, field of vision and absence of color blindness
must be able to perform simple and complex tasks, clerical work, compile, coordinate, analyze, synthesize, manage, instruct others, drive a vehicle, follow instructions, meet time requirements
must have simple/complex reading, writing, math skills
the ability to memorize, problem solve, and use judgment and decision making skills

Job Qualifications

Minimum high school diploma or equivalent preferred
college degree in hotel administration or business equivalent preferred
5 years experience in guest services required
5 years of safe driving experience in vehicle
excellent communication skills with the ability to read, write, and communicate verbally in English
knowledge of hotel operations including fiscal budgeting
ability to perform basic math
understand and comply with company and departmental policies and procedures
ability to establish and maintain effective working relationships with guests and staff

Job Duties

Manage, instruct, train, and discipline valet, transportation, bell desk, and concierge employees as necessary
prepare work schedules
direct one-on-one contact with guests
greet, assist, and direct all guests as necessary
resolve guest complaints in a professional and timely manner
promote positive guest relations and a welcoming environment
maintain warm and hospitable customer relations with both internal and external customers and staff