Guest Services Manager - Bell Valet Concierge

The Ritz-Carlton Marina del Rey, located at 4375 Admiralty Way in Marina Del Rey, California, is part of the prestigious Ritz-Carlton brand known for its commitment to luxury hospitality and exceptional guest experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton sets the standard for rare and special luxury service, delivering excellence in the care and comfort of its guests. As a member of Marriott International’s portfolio of brands, the hotel embraces a culture that values diversity, empowerment, and creativity, fostering an environment where associates are encouraged to be thoughtful, compassionate, and innovative. Marriott International is dedicated to equal opportunity employment, welcoming individuals from diverse backgrounds and committed to non-discrimination based on protected characteristics including disability and veteran status. They also consider qualified applicants with criminal histories consistent with applicable law.

The role offered at The Ritz-Carlton Marina del Rey is a full-time management position within the Rooms and Guest Services Operations department. The hourly pay range is $31.25 to $38.46, with eligibility for bonuses, reflecting the company’s recognition of the importance of rewarding exceptional performance. In this position, the successful candidate will support and help execute the operations across various hotel departments, including Front Office, Engineering/Maintenance, and Housekeeping. The incumbent will manage staff and ensure adherence to the hotel's standards and procedures, aiming to maximize guest and employee satisfaction while optimizing the department's financial performance.

This management role is essential in translating departmental goals to the team, ensuring alignment with guest tracking, productivity, and overall service standards. A critical part of the position involves understanding guest and employee feedback, communicating improvement plans, and ensuring the team is equipped to meet or exceed evolving guest expectations. The manager will also play a vital role in handling guest and employee concerns proactively, maintaining professionalism and courtesy at all times.

Additionally, this role involves monitoring the property's operational functions by following specific recovery plans, publishing guest satisfaction results, updating employees on goals and performance, and facilitating team scheduling to meet occupancy and productivity needs. The manager will perform hourly job duties as necessary to support the team and ensure seamless service delivery.

From a profitability standpoint, the role assists in conducting annual quality audits alongside the General Manager and Regional Director, oversees the key control program, and demonstrates a sound understanding of financial performance indicators such as sales reports and activity data. This comprehensive management position requires adaptability, leadership, and a proactive approach to both guest experience and operational efficiency, all within the esteemed environment of The Ritz-Carlton's luxury brand.

By joining The Ritz-Carlton Marina del Rey, the successful candidate becomes part of a global team that values growth, creativity, and excellence. The company culture rests on the foundation of its Gold Standards, which include principles like the Employee Promise, Credo, and Service Values. These standards guide the team to continually improve and uphold the high reputation of the Ritz-Carlton brand, empowering employees to bring their best selves to work daily and contribute to creating lifelong memories for guests.