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Guest Services Manager - Bell Valet Concierge
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $31.25 - $38.46
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Ritz-Carlton Marina del Rey, located at 4375 Admiralty Way in Marina Del Rey, California, is part of the prestigious Ritz-Carlton brand known for its commitment to luxury hospitality and exceptional guest experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton sets the standard for rare and special luxury service, delivering excellence in the care and comfort of its guests. As a member of Marriott International’s portfolio of brands, the hotel embraces a culture that values diversity, empowerment, and creativity, fostering an environment where associates are encouraged to be thoughtful, compassionate, and innovative. Marriott International is dedicated to equal opportunity... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping or related area
- Excellent interpersonal skills
- Ability to manage and lead teams
- Strong problem-solving skills
- Commitment to high standards of customer service and professionalism
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to analyze financial and performance data
- Proactive approach to guest and employee satisfaction
- Professionalism and courtesy under all circumstances
- Knowledge of hospitality industry standards and practices
Job Duties
- Support the successful execution of hotel operations in Front Office, Engineering/Maintenance, and Housekeeping
- Manage and lead staff to ensure adherence to standards and procedures
- Translate departmental goals related to guest tracking and productivity to the team
- Understand and communicate guest and employee satisfaction results and develop improvement plans
- Assist employees in meeting and exceeding guest expectations
- Follow property-specific second effort and recovery plans
- Publish guest satisfaction feedback including forms, comment cards, and letters
- Address employee concerns proactively and maintain professionalism
- Communicate updates on goals and performance with employees
- Assist in team scheduling to meet guest and occupancy goals
- Perform hourly job functions as needed
- Provide excellent customer service by being available and approachable
- Respond timely to customer service requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in annual quality audits with General Manager and Regional Director
- Ensure a viable key control program is maintained
- Analyze financial statements, sales reports, and performance data to support profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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