Guest Services Manager - Beach House Fort Lauderdale, A Hilton Resort
Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Benefits
access to DailyPay for early pay access
Medical insurance coverage for employees and their families
Mental health resources and employee assistance program
paid time off (PTO)
Go Hilton travel program with 100 nights of discounted travel
Parental leave support
debt-free education opportunities through Guild Education
401k plan with company match
Employee stock purchase program with 15% discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Job Description
Beach House Fort Lauderdale, A Hilton Resort is a stunning 374-room hotel situated just three miles from the vibrant dining and shopping scene of Las Olas Boulevard. The property offers guests an array of amenities including a full-service spa, multiple dining options, an inviting outdoor pool, and private cabanas, all designed to create an exceptional guest experience. As part of the Hilton portfolio, this resort benefits from a globally recognized brand known for its dedication to quality, innovation, and hospitality excellence. Hilton has been a leader in the hospitality industry for over a century, continually setting the benchmark for service... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 2 years of experience in hotel operations
- Previous supervisory or leadership role in a hotel setting
- Availability to work flexible hours including weekends and holidays
- Strong organizational and multitasking skills
- Excellent customer service skills
- Ability to work under pressure in a fast-paced environment
Job Qualifications
- Minimum of 2 years of hotel experience
- Prior leadership experience in hospitality
- Strong interpersonal and communication skills
- Proven ability to manage and motivate a team
- Flexible schedule with open availability including mornings, evenings, weekends, and holidays
- Knowledge of guest service operations, including valet, concierge, and front desk functions
- Ability to assess service trends and implement solutions
Job Duties
- Manage all Guest Service operations including guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
- Oversee daily operations in all Guest Services departments
- Manage administrative projects and ensure adherence to established quality standards
- Monitor and develop team member performance including supervision, scheduling, conducting counseling and evaluations, and delivering recognition and rewards
- Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements
- Recruit, interview and train team members
- Ensure compliance with Hilton policies and uphold the brand standards
Job Location
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