Guest Services Manager

Fairfield Inn & Suites Memphis Collierville is a well-established select-service Marriott hotel featuring 110 rooms, dedicated to providing guests with exceptional hospitality and comfort. Located in a vibrant community, the hotel blends modern amenities with personalized service to create an inviting atmosphere for business and leisure travelers alike. As part of the Marriott family, the hotel upholds recognized brand standards that emphasize quality, guest satisfaction, and operational excellence. The property is designed to meet the evolving needs of today’s travelers by offering a clean, welcoming environment with services that promote convenience and comfort. Employees at Fairfield Inn & Suites Memphis Collierville enjoy the opportunity to work in a supportive, team-oriented culture that values professionalism, diversity, and growth opportunities.

The Guest Service Manager role is a pivotal position focused on supporting the daily operations of the hotel, particularly in guest service and front office leadership. This hands-on role requires a hospitality professional who thrives in a dynamic environment, demonstrating strong leadership, organization, and communication skills. Reporting directly to the General Manager, the Guest Service Manager plays a key role in ensuring smooth day-to-day operations, fostering effective teamwork, and maintaining exceptional standards of guest service. Responsibilities include managing front desk operations, coaching and supervising staff, handling guest requests and concerns, and collaborating with various hotel departments to ensure a seamless guest experience.

This role is ideal for someone with prior hotel experience, preferably within select-service properties or the Marriott brand, who enjoys leading by example and is committed to upholding company policies and brand standards. The Guest Service Manager is also responsible for administrative duties such as reporting, billing follow-up, and supporting overall hotel goals. Flexibility is important as the position requires working various shifts including days, evenings, weekends, and holidays. Employees in this role can expect a work environment that values integrity, professionalism, and proactive problem-solving. The position is full-time and can be classified as hourly or salaried based on company structure and property needs. Fairfield Inn & Suites Memphis Collierville is an equal opportunity employer dedicated to fostering an inclusive workplace for all individuals.