Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Paid Time Off
Professional development opportunities
positive and supportive work environment
Job Description
Our establishment is a reputable hotel known for its commitment to providing outstanding guest experiences and exceptional hospitality services. We pride ourselves on maintaining a welcoming atmosphere, a clean and organized environment, and a professional team dedicated to ensuring every guest's stay is memorable and comfortable. Our hotel caters to a diverse clientele, offering both leisure and business travelers a range of amenities and personalized services. We believe in fostering a positive work culture where employees can grow professionally while contributing to the hotel's continued success and excellent reputation.
We are currently seeking a dynamic and experienced Guest Services Manager to join our team. This role is pivotal in overseeing the front desk and guest services operations, ensuring the highest standards of service are consistently met or exceeded. The Guest Services Manager will lead and manage a team of guest service agents, directing their daily activities, scheduling, training, and conducting performance evaluations to maintain a motivated and competent workforce. This position requires a keen eye for detail, exceptional organizational skills, and the ability to thrive in a fast-paced environment.
The ideal candidate will be responsible for managing the entire front desk operation, including handling guest check-ins and check-outs promptly and professionally. They will address guest inquiries, concerns, and complaints with tact and resolution-oriented approaches. Maintaining a clean and organized lobby and ensuring compliance with safety protocols are essential parts of the role. Additionally, the Guest Services Manager will monitor inventory levels, order supplies as needed, and oversee financial tasks such as reconciling registers and preparing shift reports. This full-time role demands flexibility to work during evenings, weekends, and holidays to meet the dynamic needs of the hospitality industry. The position offers a competitive salary with opportunities for professional development and growth within the company.
We are currently seeking a dynamic and experienced Guest Services Manager to join our team. This role is pivotal in overseeing the front desk and guest services operations, ensuring the highest standards of service are consistently met or exceeded. The Guest Services Manager will lead and manage a team of guest service agents, directing their daily activities, scheduling, training, and conducting performance evaluations to maintain a motivated and competent workforce. This position requires a keen eye for detail, exceptional organizational skills, and the ability to thrive in a fast-paced environment.
The ideal candidate will be responsible for managing the entire front desk operation, including handling guest check-ins and check-outs promptly and professionally. They will address guest inquiries, concerns, and complaints with tact and resolution-oriented approaches. Maintaining a clean and organized lobby and ensuring compliance with safety protocols are essential parts of the role. Additionally, the Guest Services Manager will monitor inventory levels, order supplies as needed, and oversee financial tasks such as reconciling registers and preparing shift reports. This full-time role demands flexibility to work during evenings, weekends, and holidays to meet the dynamic needs of the hospitality industry. The position offers a competitive salary with opportunities for professional development and growth within the company.
Job Requirements
- minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
- strong leadership and communication skills
- ability to multitask and handle a high-volume workload
- proficiency with computer systems and software such as microsoft office and property management systems
- flexibility to work evenings weekends and holidays as needed
Job Qualifications
- minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
- strong leadership and communication skills
- ability to multitask and handle a high-volume workload
- proficiency with computer systems and software such as microsoft office and property management systems
- flexibility to work evenings weekends and holidays as needed
Job Duties
- manage and lead a team of guest service agents including scheduling training and performance evaluations
- oversee the daily operation of the front desk including handling guest check-ins check-outs and requests
- ensure that tasks are completed efficiently and to the highest standards including maintaining a clean and organized lobby area and adhering to safety protocols
- provide excellent customer service to guests including assisting with questions and needs and handling complaints and concerns
- monitor and maintain inventory levels including ordering and restocking as needed
- complete daily financial and operational tasks such as reconciling the register and completing shift reports
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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