Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company that prides itself on blending eco-conscious design with exceptional guest experiences. Established in 2006 by Barry Sternlicht, it operates under the global investment firm Starwood Capital Group. The company operates upscale and luxury properties inspired by nature, sustainability, and community engagement. At Starwood Hotels, the philosophy that the world is beautiful and worth preserving is the driving force behind all operations, striving to make a positive impact on both guests and the environment. The brand emphasizes collaboration, stellar service, respect for nature, and a holistic approach to hospitality that includes sustainable architectural practices and local community partnerships. By infusing nature not only in design but also in culinary experiences, Starwood Hotels offers a unique and mindful luxury experience for travelers who care about the world as much as about comfort.
We are currently seeking a Guest Services Manager to join our dynamic operations team. This role demands an inspiring and service-minded leader who will oversee and motivate our front office team to deliver memorable, warm, and efficient guest experiences. The Guest Services Manager will serve as the primary point of contact for guests and play a vital role in ensuring all interactions reflect the brand’s commitment to personalized and thoughtful service. Leadership by example is critical, as is the ability to manage diverse operational aspects while fostering teamwork and maintaining high engagement levels among team members. Candidates must be able to navigate a flexible schedule, including days, evenings, weekends, and holidays, demonstrating dedication to guest satisfaction around the clock. This position offers an exciting opportunity for those passionate about hotel operations and guest service within a luxury setting, contributing to a company culture that values diversity, sustainability, empowerment, and inclusivity. A minimum of 2 years supervisory experience in front office operations, preferably in a luxury hotel environment, is essential for success in this role, alongside excellent communication skills and financial acumen. Overall, the Guest Services Manager at Starwood Hotels will play a pivotal role in upholding our brand’s purpose, enhancing team performance, and elevating the guest experience in a way that honors our deep commitment to sustainability and community connection.
We are currently seeking a Guest Services Manager to join our dynamic operations team. This role demands an inspiring and service-minded leader who will oversee and motivate our front office team to deliver memorable, warm, and efficient guest experiences. The Guest Services Manager will serve as the primary point of contact for guests and play a vital role in ensuring all interactions reflect the brand’s commitment to personalized and thoughtful service. Leadership by example is critical, as is the ability to manage diverse operational aspects while fostering teamwork and maintaining high engagement levels among team members. Candidates must be able to navigate a flexible schedule, including days, evenings, weekends, and holidays, demonstrating dedication to guest satisfaction around the clock. This position offers an exciting opportunity for those passionate about hotel operations and guest service within a luxury setting, contributing to a company culture that values diversity, sustainability, empowerment, and inclusivity. A minimum of 2 years supervisory experience in front office operations, preferably in a luxury hotel environment, is essential for success in this role, alongside excellent communication skills and financial acumen. Overall, the Guest Services Manager at Starwood Hotels will play a pivotal role in upholding our brand’s purpose, enhancing team performance, and elevating the guest experience in a way that honors our deep commitment to sustainability and community connection.
Job Requirements
- Minimum of 2 years experience in front office supervisory role
- Knowledge of upper upscale or luxury hotel operations preferred
- Strong leadership and communication skills
- Ability to accommodate flexible work schedule
- Post-secondary diploma or degree is a plus
- Commitment to customer service excellence
- Proficiency in front office management systems
Job Qualifications
- Minimum of 2 years experience in front office supervisory role
- Post-secondary diploma or degree preferred
- Advanced knowledge of front office operations
- Strong leadership and team engagement skills
- Excellent verbal and written communication skills
- Proven track record in guest service excellence and financial performance
- Ability to work flexible schedule including evenings, weekends, and holidays
Job Duties
- Lead and inspire the front office service team
- Manage daily front office operations to ensure guest satisfaction
- Oversee guest check-in and check-out processes
- Address and resolve guest inquiries and complaints promptly
- Train and develop team members to deliver exceptional service
- Collaborate with other departments to enhance guest experience
- Monitor financial performance and operational metrics
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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