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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $73,000.00 - $82,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned company in the hospitality industry, best known for its family-friendly indoor water parks and resort destinations. As a leader in destination entertainment, Great Wolf offers guests a comprehensive vacation experience with attractions that cater to families seeking adventure, relaxation, and quality time together. The company prides itself on delivering exceptional guest experiences through its welcoming atmosphere and commitment to high-quality service. With properties located across various regions, Great Wolf continually strives to enhance its signature blend of entertainment, hospitality, and unique guest services.
The role of Guest Services Manager at Great Wolf plays a... Show More
The role of Guest Services Manager at Great Wolf plays a... Show More
Job Requirements
- High school diploma or equivalent education/experience
- 1+ year previous front desk/guest service management experience
- must be flexible regarding schedule based on business demands
- previous experience demonstrating strong customer service
- successful completions of a criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent education/experience
- 1+ year previous front desk/guest service management experience
- previous experience demonstrating strong customer service
- successful completions of a criminal background check and drug screen
- bachelor's degree in hospitality, hotel management or related field
- ability to multi-task and prioritize a variety of tasks with minimal direction
- proven teamwork skills
- enthusiastic and energetic
- excellent communication skills
Job Duties
- Manages the execution of all operations in guest services including front office, bell, valet, and PBX
- assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
- audits systems and reviews reports understanding gaps in performance execution of brand and service standards
- assists with guest services functions as needed
- assists in training staff and developing for potential career advancement
- responsible for personnel related matters including performance management, disciplinary action, investigations, training, etc.
- identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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