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Guest Services Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $52,000.00 - $1.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional development opportunities
Holiday pay

Job Description

Healthy Living Market and Cafe is a vibrant community-focused establishment located at 222 Dorset St. in South Burlington, VT. Known for its commitment to healthy food, exceptional customer service, and fostering a welcoming atmosphere, Healthy Living serves as a beloved local hub for food lovers and community members alike. The market prides itself not only on offering high-quality products but also on creating a culture of teamwork, collaboration, and innovation. With a mission built around exceptional guest experience, community relationships, and a passion for food and cooking, Healthy Living is dedicated to providing an engaging and enjoyable working environment where... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in guest services or retail management
  • Availability for evenings, weekends, and holidays
  • Ability to handle cash accurately and responsibly
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication
  • Ability to work in a fast-paced, team-oriented environment
  • Commitment to upholding company values and hospitality standards

Job Qualifications

  • Experience in guest service management or similar role
  • Strong leadership and team-building skills
  • Excellent communication and interpersonal abilities
  • Proficient in POS systems and cash handling procedures
  • Knowledge of safety and alcohol sales regulations
  • Ability to manage staff scheduling and productivity
  • Skilled in training, coaching, and conducting performance evaluations
  • Problem-solving and organizational skills
  • Passion for food, cooking, and customer service
  • Positive role model with mentoring experience

Job Duties

  • Ensure all staff provide guests with warm, personalized, and professional service
  • Maintain an organized Front End including managing POS systems and cash handling
  • Monitor guest interactions and address feedback
  • Ensure compliance with safety, alcohol sales, and emergency procedures
  • Assist in daily Front End tasks such as ringing and bagging
  • Troubleshoot register and POS system issues and communicate problems
  • Provide loss prevention through cash reconciliation and variance tracking
  • Uphold cleanliness and presentation of the department
  • Inspire and lead Front End staff to deliver outstanding service
  • Build a cohesive team with trust and accountability
  • Serve as a positive role model and mentor
  • Interview, hire, onboard new team members
  • Oversee staff scheduling, attendance, and productivity
  • Provide staffing solutions during busy seasons
  • Conduct training, coaching, and performance evaluations
  • Create weekly schedules
  • Promote a culture of teamwork, professionalism, and high hospitality standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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