Guest Services Manager

Healthy Living Market and Cafe is a vibrant community-focused establishment located at 222 Dorset St. in South Burlington, VT. Known for its commitment to healthy food, exceptional customer service, and fostering a welcoming atmosphere, Healthy Living serves as a beloved local hub for food lovers and community members alike. The market prides itself not only on offering high-quality products but also on creating a culture of teamwork, collaboration, and innovation. With a mission built around exceptional guest experience, community relationships, and a passion for food and cooking, Healthy Living is dedicated to providing an engaging and enjoyable working environment where its team members can thrive. The company values curiosity and encourages great ideas, aiming to maintain a fun yet hardworking workplace where every staff member feels valued and supported.

We are currently seeking an experienced Guest Services Manager to join the Healthy Living family and lead our Front End operations. This full-time, salaried position starts at $52,000 annually, with adjustments based on previous experience. The role demands evening, weekend, and holiday availability to meet the dynamic needs of our business. The Guest Services Manager acts as a vital leadership figure, responsible for fostering a hospitality-focused culture and ensuring that every guest receives warm, personalized, and professional attention. Through effective staff development, operational excellence, and strong leadership, this role is instrumental in maintaining the smooth day-to-day functions of our Front End.

As the Guest Services Manager, you will oversee all Front End activities including managing POS systems, cash handling, and ensuring adherence to company policies and safety regulations. Your responsibilities will also extend to loss prevention, maintaining cleanliness and organization, and troubleshooting technical issues. A significant part of your role entails inspiring and motivating the Front End staff, building a cohesive team based on trust and accountability, and serving as a positive role model and mentor. You will be involved in interviewing, hiring, onboarding new team members, creating schedules, coaching staff, and conducting performance evaluations.

This hands-on leadership role requires a strong communicator with excellent problem-solving and organizational skills. If you have a passion for people, service, and leading by example, this position offers a unique opportunity to help shape a guest-first culture within a mission-driven, values-led company. Join Healthy Living Market and Cafe9 to be part of a diverse and inclusive team that truly cares about its employees and community.