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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a premier hospitality company renowned for its indoor water parks and family-friendly resorts. Dedicated to creating memorable experiences for guests of all ages, Great Wolf has established itself as a leader in the leisure and entertainment industry. The company is committed to delivering exceptional guest services, providing comprehensive training and development programs for its team members, and fostering an inclusive, diverse workplace culture where every employee feels valued and celebrated. Known for its unique blend of fun, safety, and customer care, Great Wolf has grown to become a trusted brand for family vacations across North America.
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Job Requirements
- High school diploma or equivalent education/experience
- 1+ year previous Front Desk/Guest Service management experience
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent education/experience
- 1+ year previous Front Desk/Guest Service management experience
- Previous experience demonstrating strong customer service
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
- Bachelor’s Degree in Hospitality, Hotel Management or related field (desired)
Job Duties
- Manages the execution of all operations in Guest Services including Front Office, Bell, Valet, and PBX
- Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
- Audits systems and reviews reports understanding gaps in performance execution of brand and service standards
- Assists with guest services functions as needed
- Assists in training staff and developing for potential career advancement
- Responsible for personnel related matters including performance management, disciplinary action, investigations, training
- Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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