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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $76,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive salary
Career development opportunities
Employee Discounts
inclusive work environment
Job Description
Montage International is a distinguished luxury hospitality management company known for delivering exceptional guest experiences and exceptional operational standards across its portfolio of luxury hotels and resorts. Renowned for its commitment to service excellence, innovation, and creating vibrant workplace cultures, Montage International has cultivated a reputation as a leader in the hospitality industry. The company places a strong emphasis on fostering an inclusive and supportive environment where employees can thrive personally and professionally, living their passion while contributing meaningfully to the organization’s success. As a forward-thinking employer, Montage International embraces diversity, offers reasonable accommodations to applicants with disabilities, and promotes... Show More
Job Requirements
- Bachelor’s Degree
- Minimum of four (4) years experience in customer service
- Two (2) to three (3) years of hotel supervisory experience
- Advanced skills in Word, Excel, PowerPoint, Opera and Outlook
- daily use of nearly all programs will occur
- Must be able to stand and walk for 8 hours a day
- Must be able to lift up to 25 lbs on a regular and continuing basis
- Must be able to push and pull carts and equipment weighing up to 250 lbs occasionally
- Excellent listening and hearing ability and visual acuity
- Ability to perform repetitive motions, bending, climbing, sitting and standing
- Must be able to give direction while walking most of the working day
Job Qualifications
- Minimum of four (4) years experience in customer service
- Two (2) to three (3) years of hotel supervisory experience
- Bachelor’s Degree required
- Advanced skills in Word, Excel, PowerPoint, Opera and Outlook
- daily use of nearly all programs will occur
- Luxury hotel experience strongly preferred
- Knowledge and experience in using Birchstreet, HotSOS and Rex
Job Duties
- Lead by example
- support the department operation and provide direct service to guests as needed
- Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
- Assist in creating and implementing profit and flow-through enhancing strategies and programs
- Review daily financial and labor reports
- providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
- Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
- Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
- Support the hotel's life-safety systems and be prepared at all times for emergency situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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