Guest Services Manager

Montage International is a distinguished hospitality management company renowned for its commitment to delivering exceptional luxury experiences across its portfolio of resorts and hotels. The organization's ethos centers around passion, dedication, and a culture that encourages its employees to do what they love. Montage International fosters an inclusive workplace environment that embraces diversity and supports applicants with disabilities by providing reasonable accommodations throughout the hiring process. This dedication to equity and excellence has established Montage as a premier name in luxury hospitality, continuously elevating guest experiences through innovation and customer-centric strategies. The company also emphasizes internal growth by inviting current employees to apply and thrive within their corporate structure through streamlined internal application processes such as Workday.

The role of Guest Services Manager at Montage International is pivotal in maintaining and enhancing guest satisfaction through seamless management of day-to-day operations in guest front desk, valet, recreation, and overall guest services. This position supports the Director of Guest Services by ensuring that all operational aspects not only meet, but consistently exceed guest expectations. The Guest Services Manager plays an active business partner role in supporting the organization’s goals, visions, mission, and values, thereby contributing to both the guest experience and the company’s financial success. Responsibilities include overseeing the arrival and departure experience, managing associate engagement, scheduling, payroll, and training programs, along with actively participating in profit management by analyzing financial and labor reports and implementing strategic adjustments. The manager leads by example, offering direct guest service when necessary and ensuring that all team members adhere to the company’s standards of excellence and safety protocols. The position demands a professional who thrives in a fast-paced environment, possesses strong leadership abilities, and who is proficient with advanced software tools including Word, Excel, PowerPoint, Opera, and Outlook. With a salary range of $75,000 to $80,000, this role not only offers a competitive compensation package but also the opportunity to contribute meaningfully to an organization devoted to premium hospitality experiences. The physical demands include the ability to stand and walk for extended periods, and the ability to handle both moderate and occasional heavy lifting, ensuring the candidate is physically capable of managing the dynamic duties involved. Overall, this position is designed for a seasoned hospitality professional eager to elevate their career within a luxury hotel setting by providing superior guest services management.