Guest Services Manager

The Ambassador Hotel Milwaukee, Trademark Collection by Wyndham, and The Ramada Milwaukee Downtown are two distinguished hotel properties situated directly across the street from each other in the vibrant city of Milwaukee. These two well-established hotels share a united team of dedicated staff, ensuring a consistent and high-quality guest experience across both locations. As part of the renowned Wyndham brand, these properties combine a commitment to superior hospitality with the comfort and conveniences travelers expect from upscale accommodations. Guests enjoy contemporary amenities and exceptional service in a prime urban setting with access to local attractions and business centers.

We are currently seeking a highly motivated and guest service-oriented Guest Services Manager to join our dynamic team. This full-time position plays a pivotal role in managing the daily operations of the Guest Services Department, which encompasses the front desk, night audit, bell staff, and shuttle drivers. The ideal candidate will bring at least one year of front office management experience within the hotel industry, demonstrating professionalism, trustworthiness, and the ability to reliably oversee multiple responsibilities simultaneously.

The Guest Services Manager is entrusted with coordinating all aspects of guest arrivals and departures, managing reservations, responding to guest inquiries, and assisting with some accounting functions. This role requires independent problem-solving abilities and exceptional multitasking skills to maintain smooth and efficient operations while delivering impeccable customer service. Familiarity with OPERA property management software and third-party online travel agencies (OTAs) is highly desirable and will enhance the ability to manage reservations and guest requests effectively.

This leadership position demands excellent communication and interpersonal skills, as the Guest Services Manager is responsible for supervising and motivating a diverse team of employees across various service roles. This role supports staff training and development, ensuring that all team members provide courteous, helpful, and professional assistance to all guests. A strong commitment to maintaining high operational standards and fostering a pleasant work environment is essential.

In addition to managing day-to-day operations, the Guest Services Manager will coordinate with other hotel departments to achieve seamless service delivery, establish and enforce departmental policies, and evaluate employee performance. This role also involves scheduling workforce shifts, forecasting staffing needs, and addressing performance issues constructively. The Guest Services Manager plays an important role in continuous improvement efforts by recommending changes to enhance service quality and operational efficiency.

The position offers a competitive salary starting at $50,000 annually, along with a comprehensive benefits package including health and dental insurance, life insurance, paid time off, employee discounts, and other perks designed to support employee well-being and satisfaction. Due to the nature of hotel operations, candidates must be available to work irregular hours, including nights, weekends, and holidays, with a minimum commitment of 45 hours per week. This is an excellent opportunity for professionals seeking long-term career growth within a respected hospitality brand.

If you have a passion for delivering outstanding guest experiences, possess strong leadership capabilities, and thrive in a fast-paced hotel environment, we encourage you to apply and join our team for a rewarding career as a Guest Services Manager at The Ambassador Hotel Milwaukee and The Ramada Milwaukee Downtown.