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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $50,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Life insurance
Paid Time Off
Wyndham worldwide employee discount
Free parking
Referral program
Job Description
The Ambassador Hotel Milwaukee, Trademark Collection by Wyndham, and The Ramada Milwaukee Downtown are two distinguished hotel properties situated directly across the street from each other in the vibrant city of Milwaukee. These two well-established hotels share a united team of dedicated staff, ensuring a consistent and high-quality guest experience across both locations. As part of the renowned Wyndham brand, these properties combine a commitment to superior hospitality with the comfort and conveniences travelers expect from upscale accommodations. Guests enjoy contemporary amenities and exceptional service in a prime urban setting with access to local attractions and business centers.
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Job Requirements
- Must be able to work irregular hours including late nights, early mornings, weekends, and holidays
- Minimum one year hotel management experience
- Valid drivers license
- Ability to operate a personal computer
- Ability to talk, hear, stand, sit, walk and move freely throughout facilities
- Reliable and trustworthy
- Must be able to work a minimum of 45 hours per week
Job Qualifications
- Minimum of one year front office management experience in a hotel
- Experience in a leadership role in hotels
- Knowledge of OPERA property management system highly desirable
- Familiarity with third party online travel agencies
- Strong written and verbal communication skills
- Ability to remain calm and composure in high stress situations
- Strong organization skills and attention to detail
- Ability to maintain discretion in handling confidential information
- Proficient with Microsoft Office
Job Duties
- Responsible for supervision of all guest services employees including front desk, shuttle, and bell services
- Manage reservations, arrivals, and departures
- Coordinate responses to guest needs
- Train new team members and provide ongoing employee education
- Motivate, coach and lead by example
- Confer with staff to resolve performance and personnel problems, and to discuss company policies
- Coordinate tasks with other departments to ensure that services are provided in an efficient and timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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