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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $96,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
accrued paid time off
Life insurance
Disability Coverage
employee wellness benefits
Job Description
Sheraton Princess Kaiulani Waikiki Beach, located at 120 Kaiulani Ave, Honolulu, Hawaii, is part of the globally recognized Sheraton Hotels & Resorts portfolio under Marriott International. With a rich history dating back to 1937, Sheraton has established itself as a premier destination for travelers seeking comfort, luxury, and a place to gather and connect. The hotel is dedicated to providing exceptional hospitality experiences that foster a sense of belonging and community among its guests and employees alike. Sheraton prides itself on its inclusive culture that values diversity and promotes equal opportunity for all associates, making it a welcoming environment for... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services, front desk, or related area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- Excellent interpersonal and communication skills
- Leadership ability to manage and motivate teams
- Understanding of budgets, operating statements, and payroll reports
- Experience in customer service and conflict resolution
- Ability to handle front desk duties during high-demand times
Job Qualifications
- High school diploma or GED with 2 years of experience in guest services or front desk
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Strong interpersonal and communication skills
- Leadership and team management experience
- Knowledge of financial management including budgeting and payroll
- Experience in handling guest complaints and conflict resolution
- Ability to perform front desk duties during peak times
Job Duties
- Serves as property Manager on Duty overseeing all property operations
- Represents property management in resolving guest-related situations
- Manages guest inquiries and directs flow within the lobby
- Serves as Guest Relations Manager tracking and resolving service issues
- Leads and motivates guest services teams promoting cooperation and integrity
- Manages daily operations ensuring customer service meets high standards
- Implements property policies and manages payroll administration
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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