Guest Services Manager

Modesto, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $73,000.00 - $82,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

Telehealth resources

Life insurance

401k with employer match

Paid vacation time off

Paid parental leave

Job Description

Great Wolf Resorts is a prominent leader in the hospitality and entertainment industry, renowned for its expansive indoor water parks and family-friendly resort experiences. Committed to providing exceptional service and memorable guest experiences, Great Wolf continuously strives to create an engaging and supportive environment for both guests and employees. The company is widely recognized for its inclusive culture, talent development programs, and a strong emphasis on wellness and work-life balance, making it a top choice for professionals looking to grow their careers in the hospitality sector.

At Great Wolf, the role of Guest Services Manager is pivotal in maintaining h... Show More

Job Requirements

High school diploma or equivalent education/experience
1+ year previous front desk/guest service management experience
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen

Job Qualifications

Bachelor's degree in hospitality, hotel management or related field
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills

Job Duties

Manages the execution of all operations in Guest Services including Front Office, Bell, Valet, and PBX
Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
Audits systems and reviews reports understanding gaps in performance execution of brand and service standards
Assists with guest services functions as needed
Assists in training staff and developing for potential career advancement
Responsible for personnel related matters including performance management, disciplinary action, investigations, training, etc.
Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: