Guest Services Manager

Parking Management Company (PMC) is a premier provider in the parking management industry, specializing in delivering comprehensive valet and parking services tailored to a diverse range of clients including commercial properties, hospitality venues, and special events across multiple locations. PMC prides itself on professional service, operational excellence, and fostering strong client relationships that lead to long-term partnerships. With a robust commitment to employee development and customer satisfaction, PMC offers a dynamic and supportive work environment driven by innovation and quality standards. The company operates with a clear focus on inclusivity and equal employment opportunity, ensuring compliance with all federal, state, and local employment laws. PMC values the expertise and dedication of its workforce, encouraging continuous growth, and offers competitive benefits including health insurance, retirement savings plans, tuition assistance, and more.

The Valet Account Manager role at PMC is a key leadership position within the Valet Parking Division, reporting directly to the City Manager or Area Manager. This full-time, exempt position entails overseeing the day-to-day operations of assigned valet locations, managing a team of hourly associates, and ensuring the delivery of exceptional service to clients and guests. The Account Manager is tasked with cultivating strong client relationships, maintaining operational and financial efficiency, and promoting a safe, professional, and organized valet service experience. A critical part of this role includes staffing management, quality assurance, financial oversight including revenue and payroll control, and hands-on involvement with valet duties when necessary.

In addition, the Account Manager is responsible for training and coaching the valet team, enforcing company policies, and fostering a positive and productive work environment. Regular communication with internal management and external stakeholders ensures alignment with business objectives and supports continuous service improvements. Candidates will engage in planning, decision-making, and process enhancements that contribute to operational excellence and business growth. The role requires flexibility for working varying hours during peak periods and occasional travel for audits, financial reviews, or corporate meetings. The Account Manager operates in environments that range from indoor office settings to outdoor parking facilities, necessitating physical endurance and the ability to work in diverse weather conditions. This position offers a salary with potential bonus opportunities, reflecting market conditions and the candidate's experience. PMC’s commitment to pay transparency and equity reinforces a culture of fairness and open dialogue regarding compensation.