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Parking Management Services logo

Guest Services Manager

Madison, WI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.25 - $26.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
401k
Supplemental Insurance
Bonus opportunities
internal leadership development program
Paid Time Off
Paid training
Tuition Assistance
Nationwide discounts
Military Friendly employer

Job Description

Parking Management Company (PMC) is a premier provider in the parking management industry, specializing in delivering comprehensive valet and parking services tailored to a diverse range of clients including commercial properties, hospitality venues, and special events across multiple locations. PMC prides itself on professional service, operational excellence, and fostering strong client relationships that lead to long-term partnerships. With a robust commitment to employee development and customer satisfaction, PMC offers a dynamic and supportive work environment driven by innovation and quality standards. The company operates with a clear focus on inclusivity and equal employment opportunity, ensuring compliance with all federal, state,... Show More

Job Requirements

  • High school diploma or GED
  • Minimum three years supervisory experience in parking, hospitality or similar customer service field
  • Valid driver’s license
  • Reliable transportation
  • Acceptable motor vehicle record with no more than three moving violations within a three-year period
  • Ability to pass and maintain a clean background check
  • Availability to work flexible hours including during financial close periods
  • Ability to travel occasionally for corporate meetings and audits
  • Physical ability to perform extended periods of running, standing, walking, and lifting moderate weights
  • Proficiency in using personal cell phones for work-related communication

Job Qualifications

  • High school diploma or GED
  • At least three years supervisory experience in parking, hospitality or similar customer service field
  • Valid driver’s license and reliable transportation
  • Ability to maintain an acceptable motor vehicle record with no more than three moving violations within three years
  • Pass and maintain a clean background check
  • Strong customer service and communication skills
  • Experience with payroll management and financial oversight
  • Leadership and team development skills
  • Analytical and problem-solving abilities

Job Duties

  • Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns and building trust with stakeholders
  • Manage scheduling, staffing and quality assurance to ensure smooth daily operations at each location
  • Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes and uphold consistent customer service standards
  • Monitor site-level revenue, payroll and expenses to identify trends and irregularities, working with Regional Director on cost control and record-keeping
  • Recruit, train and coach hourly associates, set clear performance expectations and foster a positive work environment
  • Provide regular updates to management through reports on progress, challenges and account needs
  • Actively involve staff in planning, decision-making and process improvement while maintaining responsibility for team performance

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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