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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
Retirement Plan
Life insurance
Job Description
The Guest Services Manager position is a pivotal role within the operations department of a well-established mobile home park or resort setting. This management role is primarily responsible for overseeing the daily operations of the guest service department, ensuring that visitors receive the highest level of satisfaction during their stay. This involves managing front-desk operations, handling guest needs effectively, addressing inquiries, and resolving complaints promptly and professionally. This role demands a combination of customer service skills, operational oversight, and staff management to create a seamless and enjoyable guest experience.
The Guest Services Manager acts as the crucial liaison betwe... Show More
The Guest Services Manager acts as the crucial liaison betwe... Show More
Job Requirements
- High school diploma or GED required
- Ability to speak, read and write the language used in the workplace
- Knowledge of one or more additional languages is preferred
- Planning, organization, and problem-solving skills
- Advanced time management skills
- Must be customer-focused and consistently able to maintain enthusiasm and project a positive company image
- Must be able to work in a fast-paced environment and demonstrate the ability to multitask
- Creative, organized, and detail oriented
- Excellent customer relation skills, written and oral communication skills, and the ability to make independent decisions
- Must be customer oriented, with a positive attitude and a strong desire for the challenge of making the sale
- The ability and willingness to work a flexible schedule, evenings, weekends, and holidays
- Willingness and ability to remain stationary and or move about the facility for extended periods of time, in addition to regularly lifting and carrying up to 45 pounds
- Ability to demonstrate discretion, good judgment, tactfulness, and diplomacy
Job Qualifications
- High school diploma or GED required
- Ability to speak, read and write the language used in the workplace
- Knowledge of one or more additional languages is preferred
- Planning, organization, and problem-solving skills
- Advanced time management skills
- Customer-focused attitude with enthusiasm and positive company image projection
- Ability to work in a fast-paced environment and multitask
- Creativity, organization, and detail-oriented approach
- Excellent customer relation skills, written and oral communication
- Ability to make independent decisions
- Positive attitude and strong desire for the challenge of making the sale
- Ability and willingness to work a flexible schedule, including evenings, weekends, and holidays
- Ability to demonstrate discretion, good judgment, tactfulness, and diplomacy
Job Duties
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room
- Responding to requests or complaints made by guests in a professional and polite manner to guarantee customer satisfaction
- Using proper telephone and reservation etiquette including describing the resort, proper rate quotation and capturing reservations
- Implementing procedures to improve services offered with the aim of attracting more customers
- Hiring and training staff in matters of professional conduct and ensuring that there is always enough staff by organizing staffing schedules efficiently
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise
- Understanding what guest expectations are and anticipating problems in order to prevent complaints
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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