Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Our establishment is a distinguished hotel committed to delivering exceptional guest experiences through excellence in service and hospitality. With a focus on creating a welcoming and comfortable environment, our hotel prides itself on a team-oriented culture where every employee plays a key role in achieving outstanding guest satisfaction. As a reputed hotel in the hospitality industry, we continuously strive to uphold the highest standards in front desk operations, guest services, and overall guest management. We offer a full-time employment opportunity with a flexible schedule designed to accommodate various shift requirements including mornings, evenings, overnight, weekends, and holidays.
The ... Show More
The ... Show More
Job Requirements
- flexible schedule
- must be customer service oriented
- must be able to work am, pm, overnight shifts, holidays and weekends
Job Qualifications
- customer service orientation
- experience with front desk operations
- ability to handle guest requests and complaints professionally
- proficiency in use of property management systems and kiosks
- effective communication skills
- team player with supervisory experience
- knowledge of concierge services and local area
- ability to remain calm during emergencies
- ability to analyze and resolve operational problems
- flexible and adaptable to shift work
Job Duties
- provides optimal guest satisfaction by offering professional and efficient service through guest interaction
- responsible for all aspects of operating the front desk
- handles guest requests in a timely manner
- handles all phone calls to the front desk in a professional and courteous manner
- greet all arriving guests with a warm and sincere welcome
- communicates guest needs to appropriate departments to ensure guest satisfaction
- interacts directly with guests on all front desk issues i.e. reservation, billing inquiries, concierge duties, etc.
- handles and responds to all guest complaints received at the front desk communicating to the FOM as needed
- assists co-workers and works as a team to create a positive environment for guests and staff
- monitors arrangements for all V.I.P., special attention and long stay guests
- makes appropriate decisions, analyze situations and react accordingly when the hotel operation is affected
- remains calm and authoritative in fire and safety issues
- proficient in the use of SMS and other equipment including kiosks
- able to analyze and resolve problems with PMS and/or interfaces in a timely manner
- knowledgeable of procedures related to the front desk operation
- provides concierge service for guests and remain knowledgeable and updated on local events, services etc.
- attends departmental meetings and/or events for the front desk and hotel as requested by the FOM
- responsible for cash drawer assigned amount and cash handling
- supervises guest service representatives duties for guest requests
- balances room inventory for arrivals daily to maximize room revenue as per policy
- responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels, etc.
- provides reservation services when required
- perform any other duties as requested by the FOM or hotel manager
- perform night audit shift as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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