Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,000.00 - $73,670.00
Benefits
competitive salary
Comprehensive benefits package
opportunities for professional growth
Supportive and inclusive work culture
Employee Discounts
Paid Time Off
Health Insurance
Job Description
The Ala Moana Hotel by Mantra is a distinguished landmark hotel located in Honolulu, Hawaii, and is proudly part of the global Accor Hotels group, which operates over 4,900 hotels across 39 brands in more than 110 countries. As a respected name in the hospitality industry, the Ala Moana Hotel is regarded by many as the Kama'aina (local) hotel of choice, both as a place to stay and as a workplace. The hotel embodies Accor’s commitment to diversity, inclusion, and fostering a culture where every individual has the opportunity to shine. Accor places a strong emphasis on nurturing a passionate... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of front desk, guest services or equivalent experience
- Excellent written and verbal communication skills
- Proven leadership skills
- Ability to work well with a diverse staff
- Working knowledge of hotel and front desk operations
Job Qualifications
- High school diploma or equivalent
- Minimum two years of front desk, guest services or equivalent experience
- Working knowledge of hotel and front desk operations
- Excellent written and verbal communication skills
- Proven leadership skills, sound judgment and the ability to work well with a diverse staff
- Experience in a Union setting preferred
- Hotel management experience preferred
Job Duties
- Review the Log Report, memos, emails, and Daily Function Sheet at the start of the shift
- Log all incidences and occurrences during your assigned shift into the Log Report
- Ensure that all duties of the Guest Service Manager Daily Duties Check List is completed
- Respond to PBX' all code red calls and handle as necessary
- Coordinate with various airlines regarding potential delayed flights, obtain information, complete booking form, and inform all affected departments
- Maintain various logs including but not limited to Airline, Porterage, Valet Fees and Coupons
- Assist Reservations Department after hours and weekends as needed
- Maintain consistent communication with other departments and Managers
- Maintain cleanliness of the front office area
- Coordinate the work flow of the front office team to ensure coverage at all times including meal breaks
- Handle guests' needs and complaints, assist with guest discrepancies and resolve situations in a professional and positive manner
- Supervise lobby and front of the house employees in the absence of the respective Department/Sub-department Heads
- May perform other duties as assigned by the Front Office Management Team
Job Location
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