Guest Services Manager

This job opportunity is with Marriott International, a renowned global hospitality company known for its dedication to exceptional guest service and creating memorable experiences. Marriott International operates a diverse portfolio of brands, including Sheraton Hotels & Resorts, where this particular role is based. Sheraton is a well-established, globally recognized hotel brand that has been connecting guests since 1937. The property is located at 120 Kaiulani Ave, Honolulu, Hawaii, offering a vibrant and culturally rich environment for both guests and staff. Marriott International prides itself on fostering an inclusive workplace that values the diverse backgrounds, talents, and experiences of its associates. The company is committed to equal opportunity employment and non-discrimination on any protected basis, creating a welcoming and supportive environment for all employees.

This position is a full-time management role titled Property Manager on Duty at Sheraton Honolulu. The annual pay ranges from $60,375 to $85,000 and is bonus eligible, indicating potential incentive compensation. This role is pivotal in overseeing all property operations to ensure that the highest standards of hospitality and service are maintained. As Property Manager on Duty, the individual will serve as the face of property management in guest-related issues and lead the front desk and guest services teams to exceed customer expectations consistently.

The Property Manager on Duty's responsibilities encompass supervising daily operations, managing guest relations, and resolving any service issues that arise to maintain guest satisfaction and operational integrity. This role requires strong leadership skills, including coaching and mentoring team members, managing employee performance, and upholding a positive work environment. The Manager on Duty also ensures effective communication across departments, administers property policies fairly, and actively participates in human resources activities such as employee training, performance appraisals, and disciplinary processes.

In addition to operational oversight, the Property Manager is instrumental in financial management aspects such as budget comprehension and payroll administration. They are expected to handle customer complaints diplomatically while fostering a culture of excellent customer service and collaboration among employees. The position demands high visibility during peak hours and readiness to perform front desk duties when necessary.

Employees at Marriott International benefit from a range of comprehensive benefits, including health care options, flexible spending accounts, a 401(k) retirement plan, accrued paid time off with sick leave where applicable, life and disability insurance, and wellness programs. Joining Sheraton means becoming part of a global community dedicated to hospitality excellence, offering opportunities for growth, development, and a fulfilling career in the dynamic hotel industry.