Guest Services Liaison New River Trails

Glendale, AZ, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee wellness program

Professional Development

Job Description

Banner Health is one of the largest nonprofit health systems in the United States, known for its long-standing tradition of delivering high-quality care while embracing innovative healthcare practices that meet the evolving needs of its communities. With a robust presence across multiple states, Banner Health operates a network of facilities, including hospitals, urgent care centers, and specialized clinics that address a wide range of medical needs. The organization is committed to fostering a culture of excellence and compassion, which is reflected in its patient-centered approach and integration of advanced medical technology. Banner Health Center plus in Glendale, Arizona, exemplifies this dedication through its modern facility designed for ease of access and equipped with the latest healthcare technology. The center serves as a vital hub for the local community, providing seamless, efficient care supported by a team of highly skilled and compassionate healthcare professionals. Banner Health places great emphasis on teamwork, respect, and continuous improvement, which are core to maintaining a supportive environment for both patients and staff. Working at Banner Health means becoming part of a forward-thinking organization that prioritizes the health and well-being of the people it serves while investing in the professional growth of its employees.

The role of Guest Service Liaison at Banner Health Center plus is a pivotal position focused on enhancing the patient experience from the moment they enter the facility. Serving as the welcoming face of the center, the Guest Service Liaison is responsible for providing exceptional customer service and assistance to patients, visitors, and staff. This role involves greeting guests warmly, offering clear directions, and sometimes escorting patients to various departments to ensure their arrival is both pleasant and efficient. Beyond simple greeting duties, the Guest Service Liaison also ensures that common areas such as waiting rooms remain clean, safe, and comfortable, reinforcing the center's commitment to a welcoming environment. Acting as a liaison between patients, visitors, and medical staff, the liaison helps coordinate special requests and support services to meet individual needs. The position requires excellent communication skills, a calm and friendly demeanor, and a genuine desire to help others navigate the healthcare system with ease. Working Monday through Friday during morning hours, this role offers those interested a chance to contribute to a positive patient journey, reinforcing Banner Health's mission to deliver top-tier healthcare services by starting with outstanding customer care at every touchpoint.

Job Requirements

High school diploma/GED or equivalent working knowledge
Ability to handle ongoing face-to-face contact with patients, guests and staff
Excellent oral communication and listening skills
Ability to interact pleasantly and calmly with patients, guests and staff
Availability to work Monday through Friday during morning hours

Job Qualifications

High school diploma/GED or equivalent working knowledge
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff
Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff
Additional related education and/or experience preferred

Job Duties

Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area
Responds to special requests from our patients, customers and guests
Makes special arrangements to ensure unique needs are met
Assist patients and guests with scheduling transportation or other services as needed
Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments
Coordinates patient needs with other departments/areas
Contracts appropriate individual or department as necessary to resolve patient's requests
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services
Answers phone, transfers calls, takes messages and relays messages and information as needed
Provides tours of the facility and walks customers to appropriate areas within the facility
Performs functions within established parameters
Customers include patients, families, and the community at large
Expected to perform daily work duties with minimal supervision based on training and policies provided
Expected to assist with patient and guest inquiries to ensure a positive experience