Guest Services Leader

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations spread across 44 states in the United States and six provinces in Canada. Established in 1958 by Jim A. Haslam II, and currently led by CEO Adam Wright, Pilot Company has grown to become a trusted name in the fuel and convenience retail industry. With a strong foundation built on people-first culture and commitment to giving back, Pilot Company remains dedicated to fueling people and keeping North America moving. The company's extensive logistics and energy division is a top supplier of fuel, managing one of the largest tanker fleets while providing essential services to oil operations in some of the nation's busiest basins. Pilot also excels in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction and maintenance, human resources, finance, and sales and marketing.

The role of Shift Leader at Pilot Company is a critical position responsible for overseeing the general operations of a store and supervising employees. Shift Leaders play a pivotal role in ensuring the store runs smoothly, maintaining a high standard of customer service, and supporting both team members and management. The position expects candidates who possess excellent customer service skills, a self-motivated attitude, and a readiness to assist store managers with various operational tasks. Shift Leaders must be knowledgeable about store operations and Pilot Company's commitment to quality and service excellence. Pay rates for this position typically range between $14.20 and $21.10 per hour, reflecting the company's recognition of the importance of this role as a frontline leader. Successful candidates will have the flexibility to work varied shifts including nights, days, weekends, and holidays, and are expected to promote and maintain a customer-focused culture. This is an excellent opportunity for individuals who seek to develop leadership skills in a dynamic retail environment within a large and respected company, while enjoying a range of benefits and a supportive team culture.