Guest Services Leader

Pilot Company is a leading network of travel centers in North America, with a strong presence of over 750 retail and fueling locations spread across 44 states and six provinces in Canada. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company stands as a prominent figure in the energy and logistics sector. With more than 30,000 team members, the company plays a vital role in supporting transportation and fuel supply chains. Their energy and logistics division is recognized as a top supplier of fuel, operating one of the largest tanker fleets in the country and providing critical services to oil operations concentrated in some of the nation’s busiest basins. The company’s extensive reach and diverse portfolio extend beyond retail fuel sales to include expertise in supply chain management, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. This positions Pilot Company as a multifaceted organization devoted to fueling people and driving the economy forward through innovative and customer-focused services.

The Shift Leader role at Pilot Company is a dynamic supervisory position crucial to maintaining the smooth day-to-day operations of the store. Shift Leaders oversee employees during their shifts, ensuring excellent service standards are met and that the overall operations run efficiently. This role demands a hands-on approach, as Shift Leaders assist managers with various tasks that guarantee the store remains well-maintained and operationally sound. Candidates for this position must demonstrate exceptional customer service skills and a proactive attitude, responding effectively to customer needs and supporting team members. Knowledge of store operations and Pilot Foodservice Junction’s (PFJ) commitment to quality is essential for success in this role. The employment type is likely full-time with pay rates starting between $15.70 and $23.33 per hour, making it an attractive opportunity for individuals seeking a rewarding leadership role with room for growth within a major company. The company encourages military applicants and emphasizes equal employment opportunities, ensuring a fair and inclusive workplace environment.

This position offers flexibility with scheduling that includes nights, days, weekends, and holidays, making it suitable for candidates with diverse availability. Shift Leaders are also expected to interact professionally with various stakeholders, ranging from hourly team members to corporate representatives, ensuring a cohesive and positive work culture. The role is ideal for motivated individuals looking to build a career in retail management while benefiting from the stability and resources of a major industry leader. Pilot Company’s focus on a people-first culture and community involvement reinforces its commitment to employee development and satisfaction, making it an appealing employer for those who value working in a supportive, growth-oriented environment.