Guest Services Leader

Pilot Company is a premier network of travel centers recognized as an industry leader across North America. Established in 1958 by Jim A. Haslam II, the company has expanded to include more than 750 retail and fueling locations covering 44 states and six Canadian provinces. With a robust team of over 30,000 employees, Pilot Company operates through various divisions including energy and logistics, where it stands as a top fuel supplier. The company manages one of the largest tanker fleets and delivers essential services to oil operations in some of the nation’s busiest basins. Beyond fuel, Pilot Company’s operations encompass a wide array of sectors such as supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

The core of Pilot Company’s success lies in its people-first culture and strong foundational values that prioritize giving back to communities and ensuring the welfare of its employees. Under the leadership of CEO Adam Wright, these principles have only strengthened over time, creating a work environment built on respect, teamwork, and dedication. Pilot Company is also committed to diversity and inclusion, providing equal employment opportunities and encouraging military veterans to apply.

The role of Shift Leader at Pilot Company is a pivotal position within retail store operations. Shift Leaders are tasked with supervising employees during their shifts and ensuring that general store operations run efficiently. This role demands exceptional customer service skills to address and anticipate the needs of customers, thereby maintaining a high level of guest satisfaction. Shift Leaders at Pilot Company are self-motivated individuals, ready to assist store managers with a variety of tasks essential to keeping facilities well-maintained and operations smooth. They must possess a strong understanding of retail store operations and uphold the company’s commitment to quality and service excellence.

Pay rates for Shift Leaders start between $17.95 and $26.68 per hour, reflecting the company’s dedication to providing competitive compensation. This role is essential for maintaining the day-to-day functionality of the travel center, ensuring that customers receive timely and courteous assistance and that team members work cohesively as a unit. Shift Leaders will also play a critical role in maintaining safety standards, training new staff, and ensuring compliance with company policies. As a key contact point between management and employees, the Shift Leader helps build a positive work culture and ensures operational goals are met consistently.

Choosing to work as a Shift Leader at Pilot Company means joining a dynamic and supportive environment where personal growth and career development are actively encouraged. The company provides opportunities for training and advancement, supporting team members in honing their leadership skills and expanding their professional expertise. With a flexible schedule that includes nights, days, weekends, and holidays, the Shift Leader position offers a chance to work in a fast-paced, customer-centered atmosphere that values initiative and dedication.