Guest Services Leader

Pilot Company is a prominent leader in the travel center industry with a vast network spanning over 750 retail and fueling locations across 44 states in the U.S. and six provinces in Canada. With a dedicated workforce of more than 30,000 team members, Pilot Company has established itself as a key supplier of fuel and a trusted provider of essential logistics and energy services. The company's rich heritage dates back to 1958, founded by Jim A. Haslam II, and today it continues to thrive under the leadership of CEO Adam Wright. Pilot Company's strong commitment to its founding values—a focus on people-first culture, delivering top-notch customer service, and giving back to the community—remains the cornerstone of its operational philosophy.

The company operates a diverse portfolio of brands and services with specialized expertise in supply chain management, retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, and sales and marketing. Pilot Company’s ongoing dedication ensures it plays a crucial role in keeping North America's economy moving by supporting the transportation and energy needs of thousands of companies and individuals daily.

The Shift Leader position at Pilot Company is a pivotal supervisory role entrusted with overseeing daily store operations and managing team members effectively. As a Shift Leader, you will be responsible for ensuring an excellent customer experience, maintaining facility operations, and supporting store managers in various tasks that keep the store running smoothly. This role requires a proactive individual who is self-motivated and capable of stepping into leadership responsibilities as needed. Shift Leaders should have a thorough understanding of store operations, strong customer service skills, and a commitment to uphold Pilot Company’s quality standards.

Pay rates for this position start between $14.16 and $20.58 per hour, reflecting the company’s dedication to offering competitive compensation. Shift Leaders play an integral role in driving the store's success, not only by supervising but also by embodying the company culture and ensuring a customer-focused environment. This position demands flexibility in scheduling, including the ability to work nights, days, weekends, and holidays. Working as part of a diverse team, this role requires excellent communication skills and the ability to engage effectively with hourly team members, customers, vendors, and corporate representatives.

Pilot Company is also known for its inclusive hiring practices and encourages military veterans to apply, valuing the diverse perspectives and leadership qualities that veterans bring. The company is committed to compliance with equal employment opportunity laws and ensures all qualified applicants receive fair consideration for employment. Overall, this role presents an excellent opportunity for individuals eager to grow in retail leadership within a highly respected and multi-faceted company that places people and community at the core of its mission.