Guest Services Leader

Pilot Company is a leading network of travel centers that has grown to include more than 750 retail and fueling locations across 44 states and six Canadian provinces. With a team of over 30,000 dedicated members, the company has established itself as a key player in the energy and logistics sector. Its operations encompass extensive supply chain management, logistics and transportation, technology and digital innovation, as well as construction, maintenance, human resources, finance, sales, and marketing. Founded in 1958 by Jim A. Haslam II and currently helmed by CEO Adam Wright, Pilot Company remains deeply rooted in its founding values of putting people first, fostering a culture of respect and collaboration, and committing to giving back to the community. This commitment is evident whether serving guests, fellow team members, or trucking companies, with a mission to fuel people and keep North America moving efficiently and effectively.

The Shift Leader role at Pilot Company is a pivotal position responsible for the supervision of employees and the overall operations within each store location. This role demands someone with strong leadership capabilities, excellent customer service skills, and the ability to maintain a well-functioning, customer-focused environment. Shift Leaders support store managers by ensuring that tasks are completed efficiently and that the facilities are well-maintained and operating smoothly. An ideal candidate will be self-motivated, proactive, and possess a comprehensive understanding of store operations alongside the company's commitment to quality service. Starting pay rates range from $14.20 to $21.10 per hour, reflecting the importance of the role within the company. This role also offers a flexible work schedule, which includes nights, days, weekends, and holidays to meet the demands of the business. With Pilot Company's inclusive hiring policy, they welcome all qualified applicants and actively encourage military veterans to apply, ensuring a diverse and supportive workplace. This position offers an excellent opportunity for candidates looking to grow in a client-centered retail environment within a respected and established company.