Guest Services Leader

Pilot Company is a leading network of travel centers that operates with more than 30,000 team members across over 750 retail and fueling locations spread throughout 44 states in the U.S. and six provinces in Canada. Established in 1958 by Jim A. Haslam II, it remains a family-led company under the leadership of CEO Adam Wright, dedicated to a people-first culture deeply rooted in its founding values. Pilot focuses on fueling America and keeping the continent moving by supporting the transportation and logistics industries with high-quality products and services. The company is known for its commitment to innovation in supply chain solutions, retail operations, digital technology, and customer service excellence. Pilot Company’s energy and logistics division is notably one of the top fuel suppliers in the country, with a considerable tanker fleet providing essential services in some of the busiest oil basins in the nation. The firm also maintains a robust portfolio of brands and services across various operational areas including construction, maintenance, human resources, finance, sales, and marketing. Pilot Company fosters an inclusive hiring policy, encouraging military applicants and promoting equal opportunity employment without discrimination based on race, color, religion, sex, national origin, disability, or veteran status. This supportive culture reflects across all levels of the organization, emphasizing respect, innovation, and community engagement.

This role is for a Shift Leader position at Pilot Company, responsible for supervising store employees and managing the overall daily operations of the store. Shift Leaders must possess excellent customer service skills to address guest needs effectively, ensuring a positive experience that aligns with Pilot’s dedication to quality and service. The ideal candidate is self-motivated, ready to assist store management with various tasks that maintain the smooth and efficient operation of the facility. Shift Leaders act as a pivotal support system to managers by executing operational tasks and ensuring the team meets company standards for customer interaction and facility maintenance. This position requires knowledge of retail store operations and a commitment to upholding Pilot Company's reputation for exceptional customer service. Pay for this role starts between $13.44 and $19.49 per hour, reflecting the responsibilities and experience required.