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Pilot Flying J logo

Guest Services Leader

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $14.16 - $20.58
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers with a rich history dating back to 1958. Founded by Jim A. Haslam II and led today by CEO Adam Wright, Pilot Company operates more than 750 retail and fueling locations across 44 states and six Canadian provinces. With a workforce of over 30,000 team members, the company has established itself as a top supplier of fuel through its energy and logistics division, which manages one of the largest tanker fleets in the country. This division plays a critical role in supporting oil operations in some of the busiest basins in... Show More

Job Requirements

  • Background check is required
  • Must be able to work nights, days, weekends, and holidays
  • Ability to operate computers and other store equipment
  • Strong interpersonal and communication skills
  • Relevant experience in retail or customer service environment

Job Qualifications

  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills and the ability to help maintain a customer focused culture
  • Proficiency with a calculator, computer, and other equipment
  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

Job Duties

  • Supervise employees and store operations during shifts
  • Respond to customer needs with excellent service
  • Assist managers with various tasks to maintain store operations
  • Ensure the store facilities are well-maintained and clean
  • Uphold company standards for quality and customer service
  • Manage inventory and stocking processes
  • Foster a positive and productive team environment

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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