Guest Services Leader

Pilot Company is a leading network of travel centers with a rich history dating back to 1958. Founded by Jim A. Haslam II and led today by CEO Adam Wright, Pilot Company operates more than 750 retail and fueling locations across 44 states and six Canadian provinces. With a workforce of over 30,000 team members, the company has established itself as a top supplier of fuel through its energy and logistics division, which manages one of the largest tanker fleets in the country. This division plays a critical role in supporting oil operations in some of the busiest basins in North America. Beyond fuel supply, Pilot Company maintains a diverse portfolio of brands and demonstrates expertise in supply chain management, retail operations, logistics and transportation, innovative technology, construction, maintenance, human resources, finance, sales, and marketing.

Pilot Company prides itself on a people-first culture, a commitment to quality, and a dedication to giving back to the communities it serves. These founding values have remained consistent throughout the company's growth and expansion, fostering an environment focused on service excellence and continuous improvement. The company encourages diversity and inclusion, offering equal employment opportunities without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other legally protected characteristics. Military applicants are especially encouraged to apply, reflecting the company's commitment to supporting veterans and active service members.

The Shift Leader role at Pilot Company is integral to maintaining smooth daily operations across its stores. Shift Leaders are responsible for supervising store employees and ensuring that all aspects of the store operate efficiently and effectively during their shifts. This leadership position requires proactive engagement in customer service, operational management, and team coordination. The ideal candidate will possess strong customer service skills, a self-motivated attitude, and the capability to assist managers with a wide range of tasks to keep facilities well-maintained and running smoothly. Shift Leaders must be knowledgeable about store procedures and uphold Pilot Company’s high standards for quality and customer service.

Shift Leaders play a crucial role in fostering a customer-focused culture while managing the operational demands of a busy retail environment. Responsibilities include ensuring that inventory is managed properly, store cleanliness and maintenance are upheld, and team members are supported to perform their roles effectively. The role offers competitive pay starting between $14.16 and $20.58 per hour, reflecting the skills and experience required. This position requires flexibility in scheduling, with shifts covering nights, days, weekends, and holidays to support the company's 24/7 operational needs.

Joining Pilot Company means becoming part of a dynamic team that values growth, community, and customer satisfaction. Shift Leaders have the opportunity to develop leadership skills, work in a fast-paced environment, and contribute directly to the company's mission of fueling people and keeping North America moving.