Guest Services Leader

Pilot Company is a distinguished leader in the travel center industry, boasting a robust network that encompasses over 750 retail and fueling locations across 44 states and six Canadian provinces. With more than 30,000 dedicated team members, Pilot Company has established itself as an integral part of the transportation and logistics sector. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, the company has grown significantly while maintaining its founding values of a people-first culture and community engagement. Pilot Company’s energy and logistics division is a top-tier supplier of fuel, operating one of the largest tanker fleets in the nation and providing essential services to oil operations across some of the busiest basins in North America.

The company’s extensive operations cover diverse areas including supply chain management, retail operations, logistics, transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. This diversified portfolio enables Pilot Company to remain competitive and innovative within the industry, continuously adapting to evolving market needs. The company takes pride in its commitment to its employees and the communities it serves, fostering an inclusive environment where all qualified applicants receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

The role of Shift Leader at Pilot Company is pivotal to ensuring smooth and efficient store operations. Shift Leaders are entrusted with supervising employees during their shifts and managing the general operations of the store. This position is ideal for candidates with excellent customer service skills who are motivated to support managers in maintaining well-functioning and welcoming facilities. Shift Leaders are expected to be familiar with store operations and uphold Pilot Company’s strong commitment to quality and customer satisfaction.

The Shift Leader will assist in executing various tasks necessary to keep the retail environment running seamlessly. This includes facilitating a customer-focused culture and ensuring store standards are consistently met. The position requires someone who is a proactive team player, capable of interacting effectively with a broad range of stakeholders, including hourly team members, customers, vendors, and corporate representatives. The Shift Leader must be flexible with work schedules, willing to take shifts during nights, days, weekends, and holidays. Pay rates for this role range from $13.44 to $19.49 per hour, reflecting the company’s competitive compensation structure.