Guest Services Lead

Healthy Living Market and Cafe is a thriving community-focused grocery store and cafe dedicated to providing exceptional guest experiences through its commitment to teamwork, hospitality, and quality. The company prides itself on fostering a collaborative environment where creativity and curiosity are encouraged, making it a vibrant place to work for those passionate about food, cooking, and customer service. Known for its high-energy atmosphere, Healthy Living places a strong emphasis on building lasting relationships with the local community and creating a welcoming space for all guests. With a focus on collective success and personal growth, the store supports its employees by offering opportunities for learning, mentorship, and advancement within the organization. This deeply values and embraces diversity, ensuring an inclusive workplace where all staff members can thrive.

The Guest Services Lead role at Healthy Living Market and Cafe centers around hospitality and operational leadership within the guest services department. As the heartbeat of the store, the Guest Services team plays a vital role in delivering outstanding service, resolving guest concerns, and communicating effectively with staff across all departments. The Lead will oversee daily operations in conjunction with the Guest Services Manager, ensuring that the entire team is fully trained on point-of-sale (POS) systems, hospitality standards, company policies, and service excellence. This position demands a highly organized and engaged leader who can cultivate a motivated team environment built on mutual trust and respect. The Guest Services Lead coordinates staffing, training, and mentoring of front-end staff, driving initiatives that enhance guest satisfaction and uphold the company’s values. The role requires flexibility, as it includes full-time hours with availability on weekends and holidays. Starting pay ranges from $19.00 to $20.63 per hour, influenced by prior experience. Located in South Burlington at 222 Dorset Street, the position offers a rewarding opportunity for customer service professionals eager to grow their careers in a dynamic retail environment that prioritizes well-being, community, and exceptional guest care. This job suits individuals with a passion for connecting with others and a commitment to creating positive, memorable experiences for every guest who walks through the door.