Guest Services Lead Receptionist

The City of New Brighton is a vibrant community dedicated to providing exceptional services to its residents and visitors. Known for its commitment to inclusivity, diversity, and excellent public service, New Brighton offers a welcoming environment that fosters growth, innovation, and a high quality of life. The city manages a variety of amenities and community centers designed to enhance the well-being and engagement of people throughout the area. One of these is the New Brighton Community Center, a hub for recreational activities, events, and social gatherings that are enjoyed by a diverse population of all ages. The Community Center plays a pivotal role in bringing the community together, offering programs and facilities that meet the needs of individuals, families, and groups.

This role is focused on being the primary point of contact for visitors at the New Brighton Community Center through the Guest Service Desk. The position involves providing exceptional customer service and ensuring a positive experience for all guests. As the leader of the Guest Service Desk, the individual will direct and support staff, coordinate bookings for events and parties, manage cashiering duties including fee receipting and membership processing, and handle customer inquiries with courtesy and professionalism. This role requires a proactive approach to solving problems, with duties that extend to training new representatives, supporting facility staff by relaying customer needs, and responding to emergencies or accidents on-site. Attention to detail and adherence to cash handling procedures are vital, as is the ability to communicate effectively in person, over the phone, and via email.

The City of New Brighton values those who can embody its core values of innovation, excellence, optimism, and connection. Successful candidates will be adaptable and growth-minded, deliver high-quality work, bring positive energy to their daily interactions, and foster a supportive environment. The position emphasizes teamwork and continuous learning while enabling staff to contribute meaningfully to community engagement efforts. Although the job description outlines the minimum qualifications of a high school diploma or GED and some work-related experience, it also prioritizes a service excellence mindset and integrity in all interactions to uphold the city’s reputation as a well-managed and welcoming community.

This is a unique opportunity for candidates who enjoy working in a dynamic public environment and are passionate about providing top-tier customer service while playing an essential role in community programming and events. The role also provides a platform for leadership development within a municipal framework, encouraging collaborative work and professional growth. Prospective applicants who thrive in environments that challenge their problem-solving skills and reward their dedication to quality service will find this position highly fulfilling.