Guest Services Lead Receptionist - New Brighton

The City of New Brighton is a well-managed municipal organization committed to providing outstanding services and a welcoming environment to its residents and visitors. The New Brighton Community Center serves as a vibrant hub for a variety of recreational, social, and community activities, making it a key asset for the city. As part of its commitment to excellent public service, the community center focuses on delivering high-quality interactions and seamless experiences to all guests, ensuring every visit is positive and memorable. The City embraces values such as innovation, excellence, optimism, and connection, which guide its approach to public service and community engagement. These values are reflected in the way staff engage with the public, continuously strive for improvement, and foster a culture of diversity, equity, and inclusion.

The Guest Service Representative - Lead at the New Brighton Community Center plays a crucial role as the primary point of contact for visitors, providing friendly, efficient, and knowledgeable customer service. This position is responsible for leading the Guest Service Desk team, coordinating rentals for parties and large group bookings, handling cashiering and receipting duties, and ensuring the daily reconciliation of transactions according to approved cash handling procedures. The role requires excellent communication skills, problem-solving abilities, and the capacity to anticipate and resolve potential registration or point of sale issues before they arise.

In this position, the representative serves as a leader and mentor to other Guest Service Representatives, assisting in training and keeping the team informed of policy changes. The role also involves managing customer inquiries via phone, email, and in person, and collaborating closely with facility staff to support the planning and execution of various programs and events held at the community center. Ensuring a safe and welcoming environment, the representative responds appropriately to accidents and emergencies, demonstrating calmness and procedural knowledge. The role demands a detail-oriented mindset for accurate financial handling and proficiency in office and housekeeping tasks necessary for smooth facility operations.

This employment opportunity is ideal for someone who values teamwork, community service, and strives to exemplify the highest standards of public interaction. It is tailored for individuals who can lead by example, embody the city’s core values, and promote a positive image of New Brighton through courteous, tactful, and professional conduct. The City of New Brighton provides an inclusive work environment and is dedicated to fostering diversity and equity among its workforce. This role exemplifies the city’s dedication to service excellence and presents an opportunity to contribute meaningfully to community engagement and support the operational success of the New Brighton Community Center.