Guest Services Lead Receptionist

The New Brighton Community Center is a vibrant public facility dedicated to providing exceptional recreational and community services to residents and visitors. As a hub for community engagement, it hosts a variety of programs, events, and activities designed to enhance the quality of life and promote social interaction within New Brighton. The center prides itself on offering a welcoming and well-managed environment that supports diverse groups and activities ranging from leisure and fitness to parties and large group gatherings. The establishment values exceptional customer service, operational efficiency, and safe, enjoyable experiences for all patrons.

The role of Guest Services Lead at the New Brighton Community Center is a crucial position that serves as the primary point of contact between visitors and the facility. This position involves not only providing excellent customer service and responding effectively to inquiries in person, by phone, or via email but also leading and guiding the guest services team. The Guest Services Lead is responsible for managing the Guest Service Desk, ensuring smooth operations, and facilitating seamless coordination for rentals including parties and large group bookings. Accountability for cashiering processes is critical, requiring diligent handling of fees, issuance of daily use passes, scanning of membership cards, and accurate daily reconciliation in line with approved cash handling procedures.

In addition to frontline customer interactions, the Guest Services Lead is an essential communicator within the center, consistently relaying important policy updates and coordinating with facility staff to ensure programs and events are well-informed and efficiently executed. This role also includes training new guest service representatives, ensuring that every team member adheres to established procedures and delivers consistent quality service. Problem-solving is a key component of the job, with the incumbent expected to anticipate and address potential registration and point of sale issues proactively, employing systematic and logical analytical approaches.

The lead must be prepared to respond effectively to emergencies and accidents, maintaining the safety and well-being of all visitors. Other responsibilities include various administrative support tasks and housekeeping duties that contribute to the smooth daily operation of the center. The Guest Services Lead position is ideal for individuals who enjoy dynamic, community-focused environments, possess strong leadership and communication skills, and are committed to delivering outstanding customer experiences. Employment details such as full-time or part-time status and salary are typically provided during the hiring process but can be expected to align with municipal standards for community service roles.