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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Coverage
401(k) Plan
Paid Time Off
Free shuttle service
Gym membership
Tuition Reimbursement
Employee Discounts
Job Description
Full House Resorts is a well-established company operating in the hospitality and entertainment industry, recognized for delivering exceptional guest experiences across its various hotels, casinos, and resort properties. With a firm commitment to quality service, Full House Resorts boasts a reputation for fostering a welcoming atmosphere where guests feel valued and cared for. The company prides itself on its dynamic approach to hospitality, combining outstanding amenities, a professional and courteous staff, and a vibrant environment that caters to a diverse clientele. As a leader in the hospitality sector, Full House Resorts continually seeks talented professionals to join its team and... Show More
Job Requirements
- One (1) or more years of hospitality or related experience
- Ability to drive both manual and automatic transmission vehicles
- Valid driver’s license with a clean driving record
- Must obtain and maintain a valid Colorado Support Gaming License
- Availability to work flexible shifts, including weekends and holidays
- Ability to lift and carry luggage up to 50 lbs
- Ability to stand/walk for extended periods
- Professional appearance and demeanor
Job Qualifications
- Ability to drive both manual and automatic transmission vehicles
- Excellent customer service and communication skills
- Professional appearance and demeanor
- Availability to work flexible shifts, including weekends and holidays
- One (1) or more years of hospitality or related experience is required
- Experience leading teams in customer service initiatives is preferred
- A high school diploma or equivalent is preferred
- Valid driver’s license with a clean driving record (required for valet duties)
- Must obtain and maintain a valid Colorado Support Gaming License
Job Duties
- Greet guests warmly and professionally upon arrival and departure
- Assist guest inquiries politely and respectfully
- Source and provide accurate information about hotel amenities, promotions, and local attractions to guests and fellow team members
- Handle guest requests, complaints, and service recovery with professionalism
- Maintain accurate records and ensure compliance with hotel policies
- Safely park and retrieve guest vehicles in designated valet areas
- Maintain organized tracking of keys, tickets, and vehicle information
- Assist guests with loading/unloading items from vehicles
- Monitor the valet area for cleanliness, safety, and traffic flow
- Drive both automatic and manual transmission vehicles
- Escort guests to rooms while handling luggage with care
- Deliver amenities, packages, and other items to guest rooms as requested
- Assist with group arrivals/departures and coordinate luggage storage
- Maintain the cleanliness and organization of the bell desk and storage areas
- Communicate effectively with Front Office, Housekeeping, Security, and other departments
- Ensure all Guest Service staff uphold grooming, uniform, and gaming license standards at all times
- Follow and ensure compliance with safety, security, and guest privacy protocols
- Maintain awareness of hotel operations and guest satisfaction
- Assists with covering shifts when scheduling gaps are present
- Perform other duties as assigned by management
- Regular and reliable attendance is a fundamental requirement of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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