Guest Services Host

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Night Shifts

Benefits

flexible scheduling

Team Store Discounts

Happy hours

Discount game night meals and snack program

Employee discounted Grizzlies and Hustle game tickets

NBA Sponsored Discount Programs

Employee Referral Bonuses

Company swag

Employee Recognition and Years of Service Awards

Job Description

The Memphis Grizzlies are a professional basketball team that competes in the National Basketball Association (NBA). Known for their passionate fan base and vibrant game-day atmosphere, the Memphis Grizzlies play their home games at the FedExForum in Memphis, Tennessee. As a major player in sports and entertainment within the region, the organization is dedicated to delivering an exceptional experience to fans and guests attending events at their arena. The Grizzlies emphasize creating an inclusive and engaging environment for both fans and employees, fostering a strong sense of community and excitement around their events. The organization prides itself on its commitment to diversity, equity, and inclusion, striving to offer a workplace where every team member is valued and empowered to contribute to the overall success of the franchise.

Currently, the Memphis Grizzlies are seeking enthusiastic and welcoming Guest Services Hosts to join their team. This is a dynamic part-time role focused on delivering outstanding front-line customer service to all guests visiting the FedExForum during basketball games and other events. The position plays a critical role in ensuring that every visitor receives a warm welcome, efficient assistance, and prompt resolution of any concerns to optimize the overall guest experience. Training for this role begins in July, with event duties commencing in September to coincide with the basketball season. As a Guest Services Host, you will be expected to engage guests using the S.A.U.C.E. customer engagement initiative, maintain your assigned area, and ensure guests have the proper credentials for entry. Additionally, hosts support efforts to maintain safety and order within their sections, manage special requests courteously, and proactively address any issues or inquiries from attendees. Shifts typically start as early as 5:00 pm for basketball games and can end as late as 1:00 am, including a variety of non-basketball events with varying start times. This role requires flexibility, strong interpersonal skills, and a passion for working in a fast-paced sports and entertainment environment where guest satisfaction is paramount.

Job Requirements

Must be 18 years of age or older
High school diploma or GED
Minimum one-year hospitality, guest service or other direct customer contact experience with emphasis on exceptional customer service and satisfaction
Must be able to work in a variety of environments including standing for extended periods, working at heights, tight or enclosed spaces such as elevators, darkened arenas, crowded areas, loud or noisy settings, and areas with flashing lights
Must have availability to start shifts as early as 5:00 pm for basketball games, start times vary for non-basketball events
Shifts can end as late as 1:00 am
Must be available to work at least 80 percent of arena events
Strong communication, written and interpersonal skills
Must be people-oriented and enjoy working in a team-oriented environment
Must have the ability to relate professionally to all levels of staff, guests, clients and VIP's
Must be energetic, positive, self-motivated, diplomatic, mature and professional
Must be able to lift up to 10 lbs
Must have a passion for the sports and entertainment industry

Job Qualifications

Must be 18 years of age or older
High school diploma or GED
Minimum one-year hospitality, guest service or other direct customer contact experience with an emphasis on exceptional customer service and satisfaction
Strong communication, written and interpersonal skills
Ability to relate professionally to all levels of staff, guests, clients and VIP's
Energetic, positive, and self-motivated
Diplomatic, mature and professional
Ability to lift up to 10 lbs
Passion for the sports and entertainment industry
Knowledge and passion for the sports and entertainment industry is a plus

Job Duties

Ensures all guests are greeted upon arrival and first impression standards are met
Maintains designated station during scheduled event time
Ensures all clients have correct tickets and or credentials to enter the host area of control
Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed
Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality
Demonstrates customer engagement initiatives in customer interactions for all FedExForum events
Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers
Remains in position unless redeployed by Supervisor or full-time staff member
Services and fulfills individual requests with expedience and care
Responds to all inquiries, suggestions, and concerns from guests
Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns
Accepts, upon rotation, additional event responsibilities including chair break down, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings
Supplies detailed event information to the Guest Relations Supervisor during shifts so that event issues have been resolved or passed on
Performs other duties as assigned