Guest Services Greeter

The Colorado Convention Center (CCC), managed by Legends Global, is a premier event venue located in Denver, Colorado. Renowned for its modern facilities and versatile event spaces, the Center hosts a wide variety of events ranging from conventions and trade shows to concerts and theatrical performances at its Bellco Theatre. As a central hub for business, entertainment, and community gatherings, the CCC prides itself on delivering exceptional customer experiences through its dedicated staff and seamless event operations. Recognized as one of the largest convention centers in the Rocky Mountain region, the CCC offers state-of-the-art amenities designed to accommodate diverse client needs and maximize visitor satisfaction. Legends Global, a leading company specializing in venue management and sports and entertainment services, oversees the operations of CCC. Their commitment to excellence and innovation ensures that visitors and clients alike receive outstanding service and amenities in a dynamic and welcoming environment.

As a part of this esteemed establishment, the Guest Services Greeter position plays a vital role in shaping the first impressions of guests visiting the Colorado Convention Center and Bellco Theatre. This hourly, non-exempt role reports directly to the Guest Services Manager and is compensated at a competitive rate of $20.00 per hour. The primary responsibility of the Guest Services Greeter is to provide courteous and professional assistance to guests, greeting and guiding them to their requested locations within the facility efficiently and effectively. This entails communicating clearly with guests, answering questions regarding the venue's amenities, art installations, policies, and operational guidelines

The role requires a representative who can maintain an excellent public image for the Center by being approachable and knowledgeable. The Guest Services Greeter will frequently interact with employees, patrons, and vendors, ensuring that everyone receives accurate and timely information. Additional duties include coverage of the reception desk for both in-person guests and phone inquiries, addressing guest complaints by offering practical solutions and follow-up to guarantee satisfaction, and escalating more complex or unusual issues to the Guest Services Manager or Lead for resolution.

This position demands flexibility as shifts may vary across mornings, evenings, weekends, and holidays, accommodating the Center's extensive event schedule. The nature of the role requires prolonged periods of standing and mobility, along with comfortable use of communication devices such as two-way handheld radios. Prior experience or interest in customer service, communication skills, and the ability to work within diverse teams will be critical to success. Overall, the Guest Services Greeter will be an ambassador for the Colorado Convention Center, ensuring every visitor feels welcomed and well-assisted throughout their experience.