Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
The Miami Beach EDITION is a luxury boutique hotel located at 2901 Collins Ave, Miami Beach, Florida. It is part of the prestigious EDITION Hotels brand, which combines the visionary genius of renowned hotelier Ian Schrager with the exceptional service standards of Marriott International. The EDITION brand is characterized by its unique blend of elegance, personality, and sophistication, offering guests an unparalleled experience that balances comfort with charisma and exclusivity with a casual yet refined atmosphere. The Miami Beach EDITION serves a clientele that appreciates originality, quality, innovative design, and top-notch service, creating an environment where every guest's expectation is met with a personal, heartfelt approach rather than a scripted one.
This full-time, non-management position at the Miami Beach EDITION is an exciting opportunity for individuals eager to work in a dynamic, inspiring environment that challenges and motivates its employees. The role involves engaging directly with guests, delivering exceptional service that goes beyond conventional hospitality standards. It entails handling room key activation with electronic devices, distributing keys to guests, and providing timely communication about room availability or guest messages. The position requires assisting guests with inquiries about hotel amenities, services schedules, and local areas of interest, as well as managing luggage services including labeling, storage, and retrieval with appropriate receipts.
Additionally, the role includes addressing guest requests for room changes when possible, coordinating transportation for guests, and ensuring priority resolution of any pending issues from the previous day. Employees in this role must adhere strictly to company safety policies and procedures, report maintenance or safety hazards, and maintain a clean and professional appearance in uniform. The job demands physical activities such as standing, walking, reading, inspecting, handling items weighing up to 25 pounds independently, and occasionally climbing stairs or using ladders. This role embodies the spirit of teamwork, mutual respect, and a commitment to quality standards that ensure every guest's extraordinary experience at the Miami Beach EDITION.
Working for the Miami Beach EDITION means becoming part of a global network under Marriott International, committed to inclusivity, diversity, and equal opportunity employment. The organization values the diverse backgrounds, talents, and experiences of its associates, fostering an environment where everyone can perform their best work and grow personally and professionally. By joining the EDITION team, you gain the chance to be part of a world-class brand that empowers you to realize your potential, thrive in a collaborative team setting, and contribute to creating magical, memorable moments for sophisticated and discerning guests. Here, service comes from the heart, and every day presents a theatrical spectacle of hospitality that delights and amazes guests.
This full-time, non-management position at the Miami Beach EDITION is an exciting opportunity for individuals eager to work in a dynamic, inspiring environment that challenges and motivates its employees. The role involves engaging directly with guests, delivering exceptional service that goes beyond conventional hospitality standards. It entails handling room key activation with electronic devices, distributing keys to guests, and providing timely communication about room availability or guest messages. The position requires assisting guests with inquiries about hotel amenities, services schedules, and local areas of interest, as well as managing luggage services including labeling, storage, and retrieval with appropriate receipts.
Additionally, the role includes addressing guest requests for room changes when possible, coordinating transportation for guests, and ensuring priority resolution of any pending issues from the previous day. Employees in this role must adhere strictly to company safety policies and procedures, report maintenance or safety hazards, and maintain a clean and professional appearance in uniform. The job demands physical activities such as standing, walking, reading, inspecting, handling items weighing up to 25 pounds independently, and occasionally climbing stairs or using ladders. This role embodies the spirit of teamwork, mutual respect, and a commitment to quality standards that ensure every guest's extraordinary experience at the Miami Beach EDITION.
Working for the Miami Beach EDITION means becoming part of a global network under Marriott International, committed to inclusivity, diversity, and equal opportunity employment. The organization values the diverse backgrounds, talents, and experiences of its associates, fostering an environment where everyone can perform their best work and grow personally and professionally. By joining the EDITION team, you gain the chance to be part of a world-class brand that empowers you to realize your potential, thrive in a collaborative team setting, and contribute to creating magical, memorable moments for sophisticated and discerning guests. Here, service comes from the heart, and every day presents a theatrical spectacle of hospitality that delights and amazes guests.
Job Requirements
- High school diploma or equivalent certificate
- Ability to stand, sit, or walk for prolonged periods
- Capability to lift and move objects up to 25 pounds without assistance
- Ability to read and interpret various information formats
- Willingness to comply with company safety policies
- Good hand-eye coordination and fine motor skills
- Commitment to maintaining confidentiality and professionalism
- Ability to work as part of a team with respect and support
- Flexibility to perform diverse physical tasks and follow supervisors' instructions
Job Qualifications
- High school diploma or equivalent certificate
- No prior related work experience required
- No supervisory experience required
- Ability to communicate effectively with guests
- Basic knowledge of hotel amenities and services preferred
- Ability to provide excellent customer service
- Commitment to safety and quality standards
- Proficiency in handling luggage and using key activation machines
Job Duties
- Activate room keys using electronic key machines and distribute keys to guests as needed
- Communicate with relevant staff about guests waiting for available rooms
- Inform guests of any messages received and deliver them to rooms upon request
- Handle room change requests when possible
- Provide directions and information about hotel amenities, services, schedules, and local points of interest
- Label, store, and retrieve luggage from the baggage deposit and provide guests with appropriate receipts
- Identify and explain room features to guests
- Prioritize and resolve pending requests or issues from previous day
- Arrange transportation for guests or visitors
- Respond promptly to all guest needs and requests
- Comply with all company safety policies and procedures
- Report maintenance issues, safety hazards, accidents, or injuries
- Complete all required safety trainings and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of company information and protect company assets
- Support coworkers with dignity and respect
- Assist team in achieving common goals
- Meet quality assurance expectations and standards
- Move, lift, transport, push, pull, and place objects weighing less than 25 pounds without assistance
- Stand, sit, or walk for prolonged periods or full shifts
- Read and visually verify information in various formats
- Inspect tools, equipment, or machinery to identify defects
- Grasp, turn, and manipulate objects of various sizes and weights requiring fine motor skills and good hand-eye coordination
- Reach overhead and under knees, including bending, twisting the waist, dragging, and stooping
- Climb ladders and service stairs or ramps
- Perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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