Guest Services (Front Desk) Supervisor

The Admiral Hotel, located in the vibrant heart of Mobile, Alabama, is a distinguished luxury hotel that masterfully combines storied tradition with modern elegance. As a landmark in the city, The Admiral Hotel offers guests an exceptional experience defined by comfort, style, and personalized service. Known for its warm hospitality and attention to detail, this esteemed establishment prides itself on creating a welcoming atmosphere that honors its rich legacy while embracing contemporary trends. Guests returning time and again to The Admiral Hotel enjoy an elevated stay marked by impeccable service and a genuine sense of belonging. The hotel caters to travelers seeking a refined retreat amidst one of the Gulf Coast's most dynamic urban centers, offering seamless access to cultural attractions, dining hotspots, and local amenities.\n\nThe Admiral Hotel is currently seeking a passionate and capable Guest Services Supervisor to join its dedicated team on a full-time basis, offering a competitive hourly rate of $18.00. This pivotal role serves as the heartbeat of the hotel’s front desk operations. The ideal candidate will be a charismatic leader who thrives on engaging with guests and inspiring their team to deliver outstanding customer service. Managing the daily functions of the front desk, the Guest Services Supervisor ensures that every guest interaction is marked by warmth, attentiveness, and efficiency. This includes overseeing Guest Service Representatives and Night Auditors, coordinating schedules, and driving monthly training initiatives. The supervisor is entrusted with managing room inventory, addressing special requests, and demonstrating expert knowledge of Mobile’s best local amenities to enhance guest experiences.\n\nBeyond guest interaction, the role demands operational leadership by maintaining compliance with industry standards such as PCI and GDI, managing supplies, and serving as Manager on Duty when necessary. The Guest Services Supervisor engages across departments to resolve guest concerns promptly and graciously, ensuring a seamless and memorable stay for every visitor. A flexible work schedule that may include days, nights, weekends, and holidays is required to support the hotel’s continuous operations. The ideal candidate will have a minimum of two years of leadership experience in luxury, boutique, or full-service hotel guest services, complemented by proficiency in Microsoft Office and Google Drive, with familiarity in hospitality management systems like Opera, Micros, or SafLok viewed as an advantage.\n\nJoining The Admiral Hotel means becoming part of a culture that values individuality, passion, and fun, highlighted by comprehensive benefits such as internal development opportunities, paid time off, affordable medical, dental, and vision insurance, company-paid life insurance, 401(k) and Roth 401(k) retirement plans with employer matching, and employee discounts at affiliated properties. This is a unique chance to contribute to a historic yet forward-thinking hotel that places human connection and exceptional hospitality at its core. If you are ready to shine as a leader in the luxury hospitality industry and help elevate guest experiences to new heights, this role could be your next exciting career step.