Guest Services Event Staff | Part-Time | Angel Of The Winds Arena
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $20.77
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with an extensive platform covering venue development, venue management, hospitality, and sponsorship sales. Established in 2015, OVG has grown rapidly to operate and serve a network of seven world-class owned venues and a client roster that includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company prides itself on delivering exceptional experiences that connect fans, venues, and artists through innovative infrastructure and top-notch service. OVG is dedicated to creating inclusive environments that celebrate diversity, driving innovation and excellence in the live entertainment industry globally.
The role of Guest Services Event Staff at Oak View Group plays a critical part in shaping the overall guest experience by directly engaging with attendees, ensuring safety protocols are followed, and offering outstanding customer support. As a flexible and dynamic position, this role requires employees to perform multiple responsibilities including ushering, ticket scanning, providing concourse customer service, and greeting guests throughout the venue. Guest Services professionals help create memorable experiences by assisting with directions, sharing important event and venue information, and maintaining a positive, fun, and welcoming atmosphere.
This part-time position offers an hourly wage of $20.77 along with benefits such as a 401(k) savings plan with matching contributions. The Guest Services Event Staff role is vital for maintaining a safe, secure, and enjoyable environment for all patrons while upholding the high standards OVG is known for. Employees in this role are expected to manage crowd control, oversee access points, assist guests with disabilities or special needs, and be part of emergency evacuation teams if required.
Through teamwork, attention to detail, and exceptional communication skills, Guest Services staff contribute significantly to delivering world-class events and enhancing the reputation of Oak View Group as a global leader in live entertainment infrastructure. This role offers opportunities to work in various areas of the arena, providing valuable experience in hospitality and event management fields. OVG encourages applicants who are eager to contribute to a dynamic and inclusive workplace and help fans create lasting memories at some of the world’s most celebrated live events.
The role of Guest Services Event Staff at Oak View Group plays a critical part in shaping the overall guest experience by directly engaging with attendees, ensuring safety protocols are followed, and offering outstanding customer support. As a flexible and dynamic position, this role requires employees to perform multiple responsibilities including ushering, ticket scanning, providing concourse customer service, and greeting guests throughout the venue. Guest Services professionals help create memorable experiences by assisting with directions, sharing important event and venue information, and maintaining a positive, fun, and welcoming atmosphere.
This part-time position offers an hourly wage of $20.77 along with benefits such as a 401(k) savings plan with matching contributions. The Guest Services Event Staff role is vital for maintaining a safe, secure, and enjoyable environment for all patrons while upholding the high standards OVG is known for. Employees in this role are expected to manage crowd control, oversee access points, assist guests with disabilities or special needs, and be part of emergency evacuation teams if required.
Through teamwork, attention to detail, and exceptional communication skills, Guest Services staff contribute significantly to delivering world-class events and enhancing the reputation of Oak View Group as a global leader in live entertainment infrastructure. This role offers opportunities to work in various areas of the arena, providing valuable experience in hospitality and event management fields. OVG encourages applicants who are eager to contribute to a dynamic and inclusive workplace and help fans create lasting memories at some of the world’s most celebrated live events.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to stand, sit, walk, and climb stairs for extended periods
- Ability to communicate verbally with guests and team members
- Physical ability to occasionally lift and carry objects without assistance
- Availability to work evenings, weekends, and during events
- Ability to follow safety protocols and venue policies
- Strong interpersonal and communication skills
- Ability to manage conflict and remain calm under pressure
Job Qualifications
- Previous experience in a customer service, guest services, or hospitality role is preferred
- Excellent customer service, interpersonal, and verbal communication skills with the ability to interact professionally with guests, clients, and coworkers while maintaining a friendly, outgoing demeanor
- Strong conflict resolution and problem-solving skills with the ability to remain calm, professional, and diplomatic while addressing guest concerns and inquiries
- Ability to work independently while remaining flexible and contributing effectively as part of a collaborative team
- Ability to effectively multitask and prioritize responsibilities while working under tight deadlines and in high-pressure situations
- Strong attention to detail with the ability to maintain accuracy and consistently meet established standards
- Ability to follow simple to complex, multi-step instructions with a high degree of precision
- Ability to maintain concentration and focus on detailed tasks for extended periods of time
- Ability to stand, sit, walk, climb stairs, and move throughout the venue for extended periods
- Must be able to occasionally lift and carry objects without assistance
Job Duties
- Provide exceptional customer service to guests, clients, and visitors by responding to questions, addressing concerns, and ensuring a positive event experience
- Greet guests, verify or collect tickets as assigned, and direct guests to their seats or other venue locations
- Ensure guest compliance with venue policies regarding outside food, beverages, cameras, and other prohibited items
- Monitor guest conduct and proactively assist guests to ensure a safe and enjoyable event experience
- Recognize, address, and resolve guest concerns and conflicts using effective communication and sound judgment
- Assist in maintaining a safe and secure environment throughout the venue
- Report unsafe conditions, equipment, or incidents to supervisory staff immediately
- Perform crowd management and access control duties during events
- Serve as a member of the emergency evacuation team by directing guests to designated exits during emergencies
- Monitor emergency exits and provide assistance to guests with disabilities or special needs
- Relocate to various positions throughout the venue as operational needs require
- Distribute event materials and informational items to guests as assigned
- Follow all event procedures, safety protocols, and supervisory instructions
Job Criteria
Experience
No experience required
Job Location
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